Have you ever thrown a sheep at your friends? And would you do it at work? IT, FB & Other Digital Dilemmas (lol) 17 th May 2011
This Morning… 9.15 amIntroduction – Sarah Whitemore 9.30 am Abuse – Howard Robson 9.50 amMonitoring Staff & Internet Security – Paul Mew amSocial Networking – Nicole amTEA BREAK amPorn – Sarah amSum-up and Q&A amIt’s a wrap!
Chinese Whispers
Golden Tickets…?
Abuse Howard Robson
The Stats What % of people have been reprimanded at work for an ill advised ? What % of those had hit ‘reply all’ and insulted someone in error? Which sex makes the most gaffes?
A prize gaffe A telephone conversation (Nearly) an agreement The follow up The Law Society Red (or long faces?)
The Risks Reduced productivity Downloading of inappropriate material Disclosure of confidential information Viruses/Network Congestion Cyber bullying
The scary stuff… Cable & Wireless 24 suspended for ‘lewd racist and sexist jokes’ Royal & Sun Alliance 10 dismissed and 75 suspended for ‘sexually explicit s involving Bart Simpson’ Norton Rose ‘sexually explicit ’ to 10 million computers Western Provident states ‘Norwich Union in financial difficulties’ – damages £450,000
Who’s that girl…?
Alison Monica Halford Born 8 th May 1940 Age 22 joined the police Promoted to highest ranking female officer First female in charge of a police station Landmark EOC case
The Law The Human Rights Act 1998 Article 8 ‘right to privacy’ and ‘respect for family life’ Article 10 ‘right to freedom of expression’
Snappy regulations The Regulation of Investigatory Powers Act 2000 The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 Data Protection Act 1998
Accepted purposes Establish facts relevant to the business Ascertain compliance with regulatory practises Ascertain or demonstrate standards Prevent or detect crime Ensure the effective operation of the system Investigate or detect unauthorised use
Policies Why have an Electronic Communications Policy? To address risks & hazards of use: – Constructive dismissal – Discrimination, harassment and defamation – Intellectual Property issues – Contractual liability
What to put in your policy? Standards of conduct & performance Examples of proper & improper use Prohibition on chain e- mails & jokes Use must not breach policies on Equal Opps etc etiquette
What to put in your policy? Personal use - if permitted - to what extent Statement as to purposes of monitoring Type of monitoring to be carried out Subject access rights under Data Protection Act Retention and deletion policy Use of office phones, PDA’s Guidance on permitted blogging and social media
What to put in your policy? Training of managers about the Policy Supply policy documents /induction to new employees Up-dates on changes and regular refreshers
Case law Grant & another v Mitie Property Services UK Ltd 2009 McKinley v Secretary of State for Defence 2004 Robinson v Network IT Recruitment Ltd 2004
Scenario Helen - what would you do?
Monitoring Staff & Internet Security Paul Mew Technical Director RAMSAC Ltd
HR and technology
Introduction Paul Mew Technical Director at ramsac 16 years in IT 10 years at ramsac 5 years managing a network for the MoD
Technology is not the answer! Key elements…. IT Acceptable Use Policy IT Security Policy Training
Web management
management Audit/compliance/litigation/evidence Authorisation & control Productivity
Data leakage 98% accidental Lost laptops, iPhones, iPads, smartphones, USB keys misuse Instant Messaging Training Software
Thank you!
Facebook Nicole Seaman
Human Rights Breach of contract Breach of policy Behaviour outside work Facebook & the Law
Facebook Issues Discrimination Confidential Information Recruitment Data Protection Productivity Reputation Privacy
Facebook scenario
What to do with offenders Misconduct issue Disciplinary procedure ‘Do I have a genuine belief, based on a reasonable investigation and is my reaction that of a reasonable employer?’
Social Media Policy Access Monitoring Confidential information Discriminatory comments Misuse of personal data Disclaimer Implications of breach
Facebook for your business Blogging & networking TP social media to further business Promotional strategies Clear policy
Facebook Update Facebook dismissal cases - Preece - Walters v Asda Stores Ltd EU “right to be forgotten online” Recruitment Service via Facebook
A real life example of when it goes wrong
Tea break
Internet abuse Sarah Whitemore
Statistics? Percentage of business- related internet useage in the work place? Percentage of companies who have dismissed for inappropriate internet useage? Of those dismissed, percentage for viewing porn?
A couple of random facts In 2002 the British Library suspended 9 Employees for viewing internet porn The British Library holds the largest collection of printed pornography in the world
Inappropriate viewings?
I don’t believe it…! Edinburgh Council v Dickson ‘I don’t recall the incident. I may have been hypoglycaemic at the time…’
What’s all the fuss about? Downloading and circulating sexually explicit material created ‘a general atmosphere of obscenity’ Morse v Future Reality Limited
What’s all the fuss about? A system of grading offensive material and applying corresponding penalties needs to be shared with employees RBS v Goudie
Bloggers beware Inappropriate websites Social networking group comments Blogging All in the public eye, not Protected activities
5 Steps to IT heaven Our survey said… Create a policy Train your managers & staff Monitor Use Be consistent Enforce as you would harassment policy
Q & A