Statisticall Base Quality Improvement for Attributes Pertemuan Matakuliah: Perancangan Manajemen Mutu Tahun: 2009

Bina Nusantara University 3 Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003 Chapter 10: The Tools of Quality and Managing Quality Improvement Team and Projects

Bina Nusantara University 4 The Tools of Quality and Managing Quality Improvement Team and Projects Improvement the System Ishikawa's Basic Seven Tools of Quality The Seven New Tools for Improvement Leading Team for Quality Improvement Types of Teams Managing and Controlling Projects Discussion and Questions

Bina Nusantara University 5 Improvement the System See Figure 10-1, Quality System Model Customer –Procedures –Legal Requirements –Research and Development –Technology –People –Plant and Equipment Continual Improvement Change Planning Renewal

Bina Nusantara University 6 Ishikawa's Basic Seven Tools of Quality Big Picture –Flow Chart Data Collection –Checksheet Data Analysis –Histogram –Scater Plots –Control Charts Problem Identification –Couse and Effect Pareto Analysis

Bina Nusantara University 7 The Seven New Tools for Improvement The Affiany Diagram: –Identify the problem to be start –Give the team members a supply of note cards and a pen –Allow only about 10 minutes for this writing activity –Place the written cards on a flat surface –Layuot the finish cards so that all participant can see and have access to all the cards. –Let everyone on the team move cards into groups with similar time. –If you dsagree wit some one else’s plecement of a note cards, say nothing but move it. –You reach consensus when all the cards are groups, and the team members have stopped moving the cards –Draw a finished affinity diagram and provide a working copy for all participants

Bina Nusantara University 8 Leading Team for Quality Improvement Clear authority and accountability Participant in planning at all level Adequate communication and information for decision making Responsibility with autobility

Bina Nusantara University 9 Types of Teams Process Improvement Teams Cross-Funtional Teams Tiger Teams Natural Work Groups Self-Directed Work Teams

Bina Nusantara University 10 Managing and Controlling Projects Project Charters Work Breakdown Structure (WBS) –Identifying Precendence Relationships –Identifying Outcomeb Measures –Identifying Task Time

Bina Nusantara University 11 Discussion and Questions Case 10-1: –Corporate Universities: Teaching the Tools of Quality Case 10-2: –Linear: Archiving Maximum Performance by Supporting Quality Products with Quality Services

Bina Nusantara University 12 Discussion and Questions Case 11-1: –Whole Foods: Using Teamwork as Recipe for Success Case 11-2: –The Boeing 777: Designing and Building an Airplane Using Virtual Teams