2. Quality Theori Pertemuan 3 and 4
Matakuliah : Perancangan Manajemen Mutu
Tahun : 2009
Quality Theori Pertemuan 3 and 4

3. Chapter 2: Quality Theori
Reference:
S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003
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4. Quality Theory What Is Theory Leading Contributors to Quality Theory:
W. Edwards Deming, Joseph M. Juran, Kaoru Ishikawa, Armand Feigenbaum, Genichi Taguchi
The Rest of the PackViewing Quality Theory from a Contingency Perspective
Resolving the Differences in Quality Approaches: An Integrative View
The Theoritical Frame Work for Quality Management
Discussion and Questions
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5. What Is Theory
A Theoritical Model Realting Quality Improvement to Worker Marale
Inductive versus Deduktive Reasoning
Is There a Theory of Quality Management?
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6. Leading Contributors to Quality Theory:
W. Edwards Deming
Deming’s 14 Point for Management:
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7. Leading Contributors to Quality Theory:
Joseph M. Juran
The Juran Trilogy:
Planning
Control
Improvement
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8. Leading Contributors to Quality Theory:
Kauru Ishikawa
The Basic Tools of Quality
Ishikawa Quality Philosophy
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9. Leading Contributors to Quality Theory:
Armand Feigenbaum
Ishikawa’s Eleven Points
Feigembaum’s 19 Steps
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10. Leading Contributors to Quality Theory:
Philips Crosby
Crosby’s 14 Steps
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11. Leading Contributors to Quality Theory:
Genichi Taguchi
Definition of Quality
Quality Loss Function
Robust Design
The Taguchi Method
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12. Leading Contributors to Quality Theory:
The Rest of The Pack:
Robert C. Camp
Tom Peters
Michael Hammer and James Champy
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13. Resolving the Differences in Quality Approaches: An Integrative View
Leadership
Employee Improvement
Quality Assurance
Customer Fucus
Quality Philosophy
Information Analysis
Strategic Planning
Environment or Infrastrukture
Team Approach
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14. The Theoritical Frame Work for Quality Management
See Figure 2-8: A Theoretical Framework for Quality Management
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15. Discussion Questions Case 2-1: Case 2-2:
Rheco, Inc.: Making a Quality Turnabout by Asking for Advice
Case 2-2:
Has Disney Developed a Theory of Quality Guest Services Management
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