February, 2010 Workplace Violence Module 2 – Follow-up, Rules and Resources

 What should you do after an incidence of violence at the workplace?  What are the four components of an effective prevention program?  What rules, guidelines and policies exist?  What are some resources available for this topic? What This Module Will Cover

 Provide for immediate medical and psychological needs.  Notify police and support investigation.  Account for all workers and assure continued safety of those remaining in area. Following an Incident of Violence:

 Provide site security and assure that no work area is used without adequate staffing  Provide critical incident debriefing to victims, witnesses and others, keeping conversations strictly confidential  Provide accurate communication to agencies, media, and law enforcement Following an Incident of Violence

 Workers may need services of an employee assistance program or other counseling services.  Provide follow-up after medical and psychological treatment.  Assure confidentiality and protection from discrimination, to prevent victims suffering further loss. Following an Incident of Violence

 Assure a detailed investigation is performed by safety committee or employer  Include all incidents and near misses  Do not delay, important evidence can be destroyed  Focus on fact-finding  Keep detailed records Following an Incident of Violence

 Collect facts on who, what, when, where and how incident occurred.  Get witness statements, photograph damage/injuries.  Identify contributing causes.  Recommend corrective action.  Consider changes in controls, procedures or policy. Investigation Components

 Management commitment and worker involvement  Worksite analysis  Hazard prevention and control  Safety & health training Four components of an effective workplace violence prevention program

 One law (RCW 49.19) and several Labor & Industries rules or WACs apply to the hazards of violence in the workplace (WAC=Washington Administrative Code)  Slides 9-15 : Existing DOSH rules that apply to workplace violence  Slides 16-22: Governor’s Executive Order DOSH Directives Workplace violence workbook Additional information Laws, Rules, Guidance and Governor’s Executive Order

ALL employers must provide a safe workplace and develop a formal accident prevention program Link to Core Rules The Accident Prevention Program is where employers need to address workplace violence hazards Safety & Health Core Rules For All Businesses

 If you need a workplace violence program, the following rules will apply to you:  WAC Provide a workplace free from hazards that can cause injury or death WAC  WAC Provide and use safety devices and practices WAC  WAC Establish and enforce rules that lead to safe workplaces. WAC Core Rules - Safe Workplace Rules

Core Rules - Accident Prevention Rule If you need a workplace violence program, the following rules will apply to you:  WAC The employer must develop a written accident prevention program WAC  WAC Your program must be “effective in practice.” WAC

 If you need a workplace violence program, the following rules will apply to you:  WAC Identify hazards and determine if Personal Protective Equipment (PPE) is necessary WAC  WAC Select appropriate PPE WAC  WAC Require employees to use PPE WAC Core Rules - Personal Protective Equipment

Recordkeeping Rules

Rules for Late Night Retail

Governor’s Executive Order Creative Commons Photo from wikimedia

 There are two Washington Regional Directives (WRD’s) on workplace violence  WRD’s provide guidance to DOSH consultation and compliance staff when applying rules and regulations  They don’t substitute for rules or create new obligations for employers Guidance: WRD’s The two Washington Regional Directives are: Violence in the Workplace – WRD 5.05WRD 5.05 Workplace Violence Prevention in Health Care – WRD 5.07WRD 5.07

Guidance: WRD’s Link to RCW 49.19

WRD – Healthcare (5.07) Creative Commons Photo from wikimedia

Resources: Workplace Violence Workbook Link to workbook

Forms from Workplace Violence Workbook

 OSHA - Workplace Violence OSHA - Workplace Violence  Bureau of Labor Statistics (BLS) Bureau of Labor Statistics (BLS)  IACP Workplace model programs IACP Workplace model programs  National Institute of Occupational Safety & Health (NIOSH)- Occupational Violence National Institute of Occupational Safety & Health (NIOSH)- Occupational Violence  US Office of Personnel Management - Workplace Violence US Office of Personnel Management - Workplace Violence  National Criminal Justice Reference Service – Workplace Violence National Criminal Justice Reference Service – Workplace Violence Links to Additional Internet Resources

Acknowledgements All photos and graphics courtesy of Microsoft clipart except slide # 16 & 19 – photos courtesy of Wikimedia CommonsMicrosoft clipart Wikimedia Commons Image obtained from Wikimedia under Creative Commons Attribution ShareAlike 3.0 License