Page 1 Recording of this session via any media type is strictly prohibited. Page 1 Transportation Company Delivers through a BBS Process Steve Vaughn, Global H&S Process Manager UPS (Retired) Kay Parker Paul, Technical Director Liberty Mutual Insurance

Page 2 Recording of this session via any media type is strictly prohibited. Steve Vaughn UPS - Global Health & Safety (Retired) 38 Years of Service Comprehensive Health & Safety Process Employee Injury Prevention Kay Parker Paul, MSPH, CPE, CSP Risk Consulting Technical Director Liberty Mutual Insurance 21 Years Consulting Service – BBS, Ergonomics, Manual Material Handling

Page 3 Recording of this session via any media type is strictly prohibited. What to Expect Adopt techniques to analyze loss data Learn to develop a customized behavior based safety process Learn how to provide and track meaningful feedback for managers and employees Adopt methods to measure the quality of the feedback

Page 4 Recording of this session via any media type is strictly prohibited. Purpose of this Session Explore the history of the company’s Observation Process within their Health & Safety Process structure. Review the safety committee members involvement in: Analyzing loss trends and developing observation forms, Using observation data to develop action plans, Conducting observations and providing quality feedback, Evaluating and tracking the quality of feedback.

Page 5 Recording of this session via any media type is strictly prohibited. Health and Safety Process

Page 6 Recording of this session via any media type is strictly prohibited. Evolution of the BBS Process

Page 7 Recording of this session via any media type is strictly prohibited. In the Beginning… Job Hazard Analysis “Observations” - Things out of Place - Work Process Interruptions - Materials Handling - General chance taking horseplay running - Job Methods vs. “knowledge”

Page 8 Recording of this session via any media type is strictly prohibited. Evolving… Job Hazard Analysis

Page 9 Recording of this session via any media type is strictly prohibited. Continuing to Evolve… 4:1 Process Observation Form

Page 10 Recording of this session via any media type is strictly prohibited. The Evolution of … the Observation Form From corporate driven observation forms…. To locally created Observation Forms based on the operation’s (worksite) loss analysis

Page 11 Recording of this session via any media type is strictly prohibited. Employee Injury Analysis By Job Class

Page 12 Recording of this session via any media type is strictly prohibited. Employee Injury Analysis for Driver

Page 13 Recording of this session via any media type is strictly prohibited. Loss Analysis for Driver

Page 14 Recording of this session via any media type is strictly prohibited. Determining Loss Trends/Action Plans From the analysis: Falls accounted for 25% of the injury frequency. Lifting and Lowering injuries accounted for 37% of the costs.

Page 15 Recording of this session via any media type is strictly prohibited. Creating a Customized Observation Form. Job Specific Loss Trends Job Methods (Behaviors)

Page 16 Recording of this session via any media type is strictly prohibited. Customized Observation Form

Page 17 Recording of this session via any media type is strictly prohibited. Self Check Cards

Page 18 Recording of this session via any media type is strictly prohibited. The Evolution of … the Customized Observation Form

Page 19 Recording of this session via any media type is strictly prohibited. Once We Have Created Our Observation Form Training Opportunities Classroom Safety Committee meetings Pre-operations meeting Side-By-Side/in operation

Page 20 Recording of this session via any media type is strictly prohibited. Observation Process – Looking to the Future Quality Feedback Communication Skills

Page 21 Recording of this session via any media type is strictly prohibited. Reinforcing / Changing Behaviors What is said and How it is said What are we talking about? State the safe or at-risk behavior from the observation form Talking with the employee – not at them Maintain good eye contact Demonstrate a good tone of voice Ask the employee open ended questions It’s Personal Tell the employee how he/she felt about performance Use "I" statements WIIFM Why use the method - benefits and/or consequences of the behavior Discuss how the safe or at risk behaviors affects others

Page 22 Recording of this session via any media type is strictly prohibited. Quality Feedback Role Play Training Video Scenarios Assessments in operation

Page 23 Recording of this session via any media type is strictly prohibited. Data Collection & Analysis

Page 24 Recording of this session via any media type is strictly prohibited. Data Collection & Analysis

Page 25 Recording of this session via any media type is strictly prohibited. Action Plans from Observation Data

Page 26 Recording of this session via any media type is strictly prohibited. Completed Observation Form Quality Review

Page 27 Recording of this session via any media type is strictly prohibited. Quality Feedback Assessment Side-By-Side

Page 28 Recording of this session via any media type is strictly prohibited. Post Observation Interview

Page 29 Recording of this session via any media type is strictly prohibited. Questions, Final Comments and Contact Information Steve Vaughn Kay Parker Paul

Page 30 Recording of this session via any media type is strictly prohibited. KEEP THIS SLIDE FOR EVALUATION INFORMATION/MOBILE APP ETC. Please complete the session survey on the RIMS14 mobile application.