 International Association of Administrative Professionals was founded in 1942 as the National Secretaries Association to provide a professional network and educational resources for secretarial staff.  The association's name was changed in 1998 to the International Association of Administrative Professionals to encompass the large number of varied administrative job titles and recognize the advancing role of administrative support staff in business and government.

 Integrity: Demonstrated by honesty, accountability and ethical behavior consistent with an abiding respect for the dignity and value of individuals.  Transparency: Demonstrated through listening, understanding and responding to member and stakeholder feedback.  Excellence: Demonstrated by quality resources that support growth and development of the individual and the profession.  Collaboration: Demonstrated by an inclusive culture that appreciates the value of diverse perspectives, the power of common vision, and equality among peers.

 Recognizing that a position of trust imposes ethical obligations upon all administrative professionals to act for benefit of employers, clients and the public, members of the IAAP established and promulgated four standards of professional conduct

 1. The administrative professional shall act as a trusted agent in professional relations, implementing responsibilities in the most competent manner and exercising knowledge and skill to promote the interests of the immediate and corporate employer.

 2. The administrative professional shall strive to maintain and enhance the dignity, status, competence, and standards of the profession and its practitioners.

 3. The administrative professional shall insist that judgments concerning continued employment, compensation, and promotion be based upon professional knowledge, ability, experience, and performance.

 4. The administrative professional must consider the promotion and preservation of the safety and welfare of the public to be the paramount duty.

 Read the text Code of Ethics for Administrative Professionals and make alist of all unfamiliar words/phrases

 To promulgate – proglasiti, donijeti, objaviti  Prima facie violation – očito kršenje  To embody – utjeloviti  To exceed – nadmašiti, premašiti  To impair – narušiti, ometati, oslabiti, umanjiti  Confidentiality – povjerljivost, tajnost, diskrecija  Testimony – svjedočenje, iskaz na sudu  Compulsion – prinuda, prisila  Demeanor – držanje, vladanje, stav, nastup  To condone – odobravati, prihvatiti, prelaziti preko, tolerirati  Creed – vjera, uvjerenje, vjeroispovijest  Fringe benefits – dodatne beneficije (naknade)  Paramount – najvažniji, od temeljnog značenja  Factual evidence – činjenični dokazi  Vindication – osveta, osporavanje

 1. Who is the immediate employer, and who is the corporate employer?  2. What is the duty of an administrative professional in cases of conflict of interest with the employer?  3. When can the administrative professional reveal confidential matters?  When will the administrative professional assume responsibilities?

 The administrative professional, when applying for or being listed for employment, shall not make exaggerated, misleading, or false claims concerning training or qualifications. When judging the qualifications of other persons, whether in providing references, assisting with assignments, or evaluating performances, the administrative professional shall strive to provide fair and objective appraisals and shall attempt to avoid any false, malicious, or indiscriminate injury to or criticism of the professional reputation or work of others.

 The administrative professional shall strive to improve working conditions and to ensure equal employment opportunities within the profession and throughout the organization by which employed.

 An administrative professional’s personal ethical behavior may often exceed the requirements of the Code, which do not demand less than the law, and often exceed those of the law.

 Testimony in a court of law regarding confidential matters should be given only under the immediate or corporate employer’s authorization, under legal compulsion, or to protect the public from harm.

 When must the administrative professional resign or notify the proper authorioties?

 Modal verbs express a variety of moods or attitudes of the speaker towards the meaning expressed by the main verb in a clause

 All the auxiliary verbs except be, do and have are called modals. Unlike other auxiliary verbs modals only exist in their helping form; they cannot act alone as the main verb in a sentence.

 Be, do, and have differ from the other auxiliaries in that they can also serve as ordinary verbs in a given sentence.

 Can/could  May/might  Will/would  Must  Shall/should  Ought to

 Need  Dare  Used to

 Although modal auxiliaries are classified as verbs, they alone never function as complete verbs, except in response to a question:  Can you come later? Yes, I can.

 Modal verbs are always used with other verbs whose meaning they modify in some way  One modal cannot be followed immediately by another in English

 Modals are not inflected, i.e. they do not have –s or –ed forms  There are no participles or infinitives for the modals  Therefore they are often called defective verbs or anomalous verbs, i.e. Not regular but deviating from the rule

 Indicates freedom to act which may be the result of ability, permission or the opportunities that circumstances provide  Ability: I can speak French.  Permission: You can go now.  Possibility: He could be anywhere.  General characteristic: He can be difficult at times.

 Permission: You may enter now.  Possibility or probability: That gun may be loaded.  Uncertainty: How old may she be?  Wishes and hopes: May you both be happy!

 Obligation: You must complete this by noon.  Necessity: It must be done.  Deduction (logical necessity): This must be a mistake.  Advisability: You must see that movie.  Certainty: If you gamble, you must lose eventually.  Must not – prohibition

 Obligation or duty: I ought to/ should do this.  Logical necessity: He ought to be here by now.  Advisability: Tea should be drunk while it is hot.  Putative should: It is unthinkable that he should resign.  How should I know that?

 Decision or determination (on the part of the speaker): You shall have it.  Intention: We shall let you know our decision.  Legal shall: Everyone shall be equal before the law.

 Determination: I will have my own way.  Persistant habit: I will leave that door open.  Characteristic habit: He will go all day without eating.  Promise: You will get your money back.  An order: You will wait here till I return.  Willingness: He will help you with that.  Predictability: That will be the postman.

 Determination in the past: I would not be bullied.  Persistant habit in the past  Characteristic habit in the past  Promise in the past

 Might  May  Could  Can  Should  Ought to  Would  Will  Must  Uncertain  Certain

 1. Why is that man looking around like that? He _____________ be lost.  2. That woman _____________ be a doctor! She looks far too young.  3. John always fails the tests, even though he’s clever. He _____________ study  enough.  4. The food is really good at that restaurant. They _____________ have a great  chef.  5. Who’s that at the door? It _____________ be Susie – she’ll still be at work  now.  6. This _____________ be John’s house. This house has a red door, and it’s  number 24, just like he said.

 1. Why is that man looking around like that? He must be lost.  2. That woman can’t be a doctor! She looks far too young.  3. John always fails the tests, even though he’s clever. He can’t study enough.  4. The food is really good at that restaurant. They must have a great chef.  5. Who’s that at the door? It can’t be Susie – she’ll still be at work now.  6. This must be John’s house. This house has a red door, and it’s number 24, just  like he said.

 John is capable of typing very fast.  I know how to answer this question now.  I was never able to understand a word she said.  It is possible that what you say is true.  I had a habit of hitting the wrong key on the keyboard.  I advise you to read this book.  It is obligatory for us to write a report.  Is it advisable for us to wait?  It is not compulsory for us to attend.  You are prohibited from smoking here.

 John can type very fast.  I can answer this question now.  I could never understand a word she said.  What you say may be true.  I used to hit/would keep hitting the wrong key on the keyboard.  You should read this book.  We have to write a report.  Should we wait?  We don’t have to attend.  You must not smoke here.