Excellence in Motion Augusta State University ISC Management Class Jim Vincenzetti Director Manufacturing Engineering, Quality & Continuous Improvement E-Z-GO

Excellence in Motion Strategic Direction: Premier E-Z-GO Mission To be the premier provider of light transportation vehicles achieving global recognition as the benchmark for customer satisfaction and financial results To fulfill these goals, E-Z-GO will exemplify Textron’s values of integrity, trust, respect and the pursuit of excellence which will enable us to become the employer of choice in the industry Textron Vision To be the premier multi-industry company recognized for our network of powerful brands, world-class enterprise processes and talented people E-Z-GO Values Statement To fulfill these goals, E-Z-GO will exemplify Textron’s values of integrity, trust, respect and the pursuit of excellence which will enable us to become the employer of choice in the industry

Excellence in Motion Our Family: Textron The first E-Z-GO vehicles were powered by the same engines used to operate B-17 wind flaps Textron Inc (TXT) - $10.5 B Multi Industry Company, ~37,000 Employees Operating in 29 Countries 2010 Fortune 500 Rank: 220 Leading Branded Businesses, Attractive Growth Markets Cessna 32%27%20%18%3% Bell Helicopter Industrial E-Z-GO Greenlee Jacobsen Kautex Textron Systems Textron Financial

Excellence in Motion Our Company: E-Z-GO Proud Recipient of the SHINGO Prize for Operational Excellence for Enterprise, 2009 Founded in Augusta, Georgia in 1954 by brothers Billy and Beverly Dolan Acquired by Textron in 1960 – Oldest Textron Company 800+ full time employees – currently utilizing additional temps 650,000+ sq ft Headquarters and Manufacturing campus Multi-Channel Distribution Strategy ISO 9001 and designation Company tagline: Excellence in Motion The first E-Z-GO vehicles were powered by the same engines used to operate B-17 wind flaps Industry Week Top 10 Best Plants, 2009

Excellence in Motion 48%7%12%21%4% % of revenue Brand Business Overview Transport Turf Fleet Off-Road Commercial Industrial Golf P&A Commercial Consumer 5 Competitors

Excellence in Motion Strategic Summary 6

Excellence in Motion Macroeconomic Conditions Weakening of US $ Unprecedented run in Commodity Markets –Lead –Plastics and Resins –Copper Globalization – Growth in Emerging Markets –China –India USD vs Yen Down means weaker USD

Excellence in Motion Why ISC Management Important

Excellence in Motion ISC Strategic Plan Development Process ISC Strategic Plan supports the E-Z-GO mission and flows from the Business Environment The Manufacturing Strategy and Footprint flow from the Core/Context Analysis The Sourcing Strategy supports the Business Strategy and flows from the Manufacturing Strategy Business Understanding Manufacturing Strategy Footprint Optimization Sourcing Strategy Execution & Control Capture BU Strategy, Customer / Competitor / Market Information Establish Manufacturing Strategy Baseline Assets & Performance, Select Recommended Footprint Establish Sourcing Strategy Develop Detailed Action Plans, Implement, & Measure Progress Perform Core / Context Analysis & Align Resources Core/Context Analysis

Excellence in Motion World Class Excellence in Supply Management Strategic & Enabling Processes Core / Context I Develop Commodity Strategies Develop Commodity Strategies II Supply Base Design Supply Base Design III Supplier Relationships Supplier Relationships IV Integrate Suppliers into the New Product Development Process Integrate Suppliers into the New Product Development Process V Integrate Suppliers into the Order Fulfillment Process Integrate Suppliers into the Order Fulfillment Process VI Supplier Development and Quality Supplier Development and Quality VII Manage Costs Strategically across the Supply Chain Manage Costs Strategically across the Supply Chain VIII Enabling Processes Strategy Development Organization Design Policies & Procedures Metrics Process Automation Talent Development Risk Management Critical Integrated Supply Chain Processes Supply Management

Excellence in Motion Delivery (Material Availability) Quality (Supplier PPM) Cost (YOY inflation) # of Production Suppliers % $$ on Contract % $$ w/fav Pay terms 95% 2, % % 40% Yesterday % 1, % % Today 2011 Sourcing Strategy Tomorrow 2012 & beyond 99.9% <500 <CPI <200 >95% The Journey… Phase 1 DEFINE – Supplier Rationalization Identifying the Best Suppliers in each Commodity Phase 2 ALIGN– Establish Supplier Partnerships Negotiating LTAs with Preferred Suppliers Focusing More and More Business into the Best Suppliers Phase 3 IMPROVE – Help Suppliers Improve Delivery Inventory Service Cost Quality/Reliability Phase 4 INTEGRATE– Integrate Suppliers E-commerce Vendor Managed Inventory Early Supplier Involvement On-site supplier personnel Increased Supplier Performance E-Z-GOSupplie r Long-Term Agreements Direct Material Spend by Commodity Four Phase Strategic Sourcing Process The Process… Organize around 4 cross functional commodity teams. Each team focused on a 4 phase Strategic Sourcing Process

Excellence in Motion Sales, Inventory, Operations Monthly Process 1.Branches submit demand forecast 2.Sales Mgmt reviews/changes demand 3.Input Demand to Master Prod. Schedule (MPS) 4.Production reviews/smoothes MPS 5.Financial Summary update 6.Jr. SIOP Review Meeting 7.Resolve/update issues 8.Exec. SIOP Decision Meeting ISC Prep Supply/ Demand Meeting ISC Prep Follow-Up Executive SIOP Meeting RHYTHM

Excellence in Motion Supporting Functions 13