Interviewing Candidates Chapter 7 Interviewing Candidates List the main types of selection interviews. Explain and illustrate at least six factors that affect the usefulness of interviews. Explain and illustrate each guideline for being a more effective interviewer. Effectively interview a job candidate.

Basic Features of Interviews A procedure designed to obtain information from a person through oral responses to oral inquiries

Basic Features of Interviews Types of Interviews Selection Interview A selection procedure designed to predict future job performance on the basis of applicants’ oral responses to oral inquiries. Appraisal Interview A discussion, following a performance appraisal, in which supervisor and employee discuss the employee’s rating and possible remedial actions. Exit Interview An interview to elicit information about the job or related matters to the employer some insight into what’s right or wrong about the firm.

Basic Features of Interviews Interview Format Unstructured Interview An unstructured conversational-style interview in which the interviewer pursues points of interest as they come up in response to questions. Structured Interview An interview following a set sequence of questions.

Basic Features of Interviews Interview Contents (Types of Questions) Situational Interview A series of job-related questions that focus on how the candidate would behave in a given situation. Behavioral Interview A series of job-related questions that focus on how they reacted to actual situations in the past. Job-related Interview A series of job-related questions that focus on relevant past job-related behaviors. Stress Interview An interview in which the interviewer seeks to make the applicant uncomfortable with occasionally rude questions that supposedly to spot sensitive applicants and those with low or high stress tolerance.

Basic Features of Interviews Puzzle Questions Recruiters for technical, finance, and other types of jobs use questions to pose problems requiring unique (“out-of-the-box”) solutions to see how candidates think under pressure.

Basic Features of Interviews Administering the Interviews Unstructured Sequential Interview An interview in which each interviewer forms an independent opinion after asking different questions. Structured Sequential Interview An interview in which the applicant is interviewed sequentially by several persons; each rates the applicant on a standard form. Panel Interview An interview in which a group of interviewers questions the applicant. Mass Interview A panel interviews several candidates simultaneously.

Basic Features of Interviews Administering the Interviews Phone and Video Interview To do the interview using phone or videoconference. Computerized Interview An interview in which a job candidate’s oral and/or computerized replies are obtained in response to computerized oral, visual, or written questions and/or situations. Web Assisted Interview To do the interview using PC video camera via webcasts.

What Can Undermine An Interview Usefulness? Factors Affecting the Usefulness of Interview First Impressions (Snap Judgments) Negative Bias Misunderstanding the Job Candidate order (Contrast) Error and Pressure to Hire Nonverbal Behavior and Impression Management Effect of Personal Characteristics Interviewer Behavior

Designing and Conducting An Effective Interview What is needed to avoid interviews problems? 1 Know the problems and avoid them. 2 Use structured interviews

Designing and Conducting An Effective Interview The Structured Situational Interview 1 Job Analysis 2 Rate the Job’s Main Duties 3 Create Interview Questions 4 Create Benchmark Answers 5 Appoint the Interview Panel and Conduct Interviews

Designing and Conducting An Effective Interview How to Conduct a More Effective Interview? 1 Structure your interview 2 Prepare for the interview 3 Establish rapport 4 Ask questions 5 Close the interview 6 Review the interview