Payments from the WWW. Caryn Carpenter-Cadez, GCS, Inc.

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Why use the www. You decide payment options Phone Mail WEB $ $ $ $ $ $$ $ $ $ $ $ $ $ $

Why you want Customers decide how to pay you Phone $ Mail $ WEB $ $ $ $ $ $ $$ $ $ $ $ $ $ $ $

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

What it is - What it is not Web collections are a way to – Increase Revenue – Increase Marketability – Happier Consumers Web Collections are not

What it is - What it is not Web collections are a way to – Increase Revenue – Increase Marketability – Happier Consumers Web Collections are not – A Magic Bullet

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Uncharted Territory - Fear Creating a Web Site Software Integration Managing Accounts/Activity Settlements and Payments

Creating a Payments Website Debtor Only Site Make a PAYMENT Corporate Site Contact Us Integrity Technology Mission Statement Associations Partnerships Payments Privacy Policy

Uncharted Territory - Fear Creating a Web Site Software Integration Managing Accounts/Activity Settlements and Payments

Software Integration In House Software Web Collections Software Payment Processing Web Site Performance Reporting DATABASE Internal Software/Process Stays AS-IS Outcome Reports Account Data

Software Integration Automation is not the answer… …for everything

Time Elapsed Reality of Software Integration LC “….excellent Mrs. Smith. Which form of payment would you like to use to make your payment?” Long Pause…. Mrs. Smith “Well I guess I ought to use my ACME credit card, or maybe I ought to just give you my debit card” LC “Whichever works best for you Mrs. Smith, we take both forms of payment” Mrs. Smith “I have my Credit Card here, let me know when you are ready? Are you ready?” LC “Yes Mrs. Smith I am ready, what type of card is it that you are using?” Mrs. Smith “It is a VISA” LC “May I please have the account number?” Mrs. Smith “Yes, it is ” LC – “And the expiration date?” Mrs. Smith “December 2012” LC – “Please read to me the name as it appears on the card” You still have not run the payment, provided a confirmation number or reassured the debtor when their next payment would be run.

Time Saved Data Entry Clerk Jane Smith, , , VISA, PAID, Live Collector Making Calls Taking Calls Actually Managing Accounts

Uncharted Territory - Fear Creating a Web Site Software Integration Managing Accounts/Activity Settlements and Payments

Managing Accounts/Activity Questions to Consider Will balances change often? Do you assess interest? Will you need to delete accounts? Do repayment terms change? How will you process payments?

Uncharted Territory - Fear Creating a Web Site Software Integration Managing Accounts/Activity Settlements and Payments

Different types of settlement and payment options are available Different debtors qualify for different offers Different debtors can receive different parameters, including discount and number of installments Available Plans Description

Settlements and Payments Pay in Full: always available

Settlements and Payments Pay in Full: always available Installment Plans: can allow discount custom dates/amounts

Settlements and Payments Pay in Full: always available Installment Plans: can allow discount custom dates/amounts Make a payment: not a settlement % and $ minimum

Settlements and Payments Pay in Full: always available Installment Plans: can allow discount custom dates/amounts Make a payment: not a settlement % and $ minimum Real time negotiation: debtor creates plan real-time decision matching counteroffers

Settlements and Payments Example 1 Low balance debtor.

Settlements and Payments Example 2 Allow installment repayment of the full amount, or offer a debtor-specific discount.

Settlements and Payments Example 3 High balance or difficult debtor. Accept any payment, allow settlement negotiation.

Settlements and Payments Example 4 Require full repayment, but don’t refuse any immediate payment (doesn’t settle the account, extends statute of limitation).

Settlements and Payments Example 5 Let debtors play by creating a custom plan. Control allowed discount (if any) and how the system counteroffers

Settlements and Payments Front End OffersBack End Offer “Buckets” Offer Set 1 (multiple portfolios) Offer Set 2 Different Balances, Scores…

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Marketing Simple URL URL clearly stated on – ALL forms of communication – Your telephone hold message/music – Where you can say it, click it or write it Your Customers need to know you offer online payments

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Steps to Entry Decide on – the application that fits your needs – your repayment terms by grouping – your payment processing methods – how to update your software internally Manually – Costs less than a live collector Automation – Great if possible Market the site

Collecting on the Web Why use the www. What it is/What it is not Uncharted Territory – Fear Marketing Steps to Entry Conclusion and Q&A

Web Payment Conclusions and Q&A Increase Payments Create Leads – from Log Ins 24/7 Collector w/o HR Issues Another Vehicle Driving your Business Benefit your Sales & Marketing