The Youth Health Hotline الخط الساخن لصحة الشباب

Non Governmental Organization Support of Ford Foundation Multidisciplinary Experts in Family and Reproductive Health Aiming to improve the Egyptian Community Reproductive Health through delivery of educational, research and training programs and services in the field of community reproductive health Dr. Mamdouh Wahba Chairman of Egyptian Society For Family Health For Family Health Montasser Kamal Senior Program Officer CairoCairo The Egyptian Society for Family Health Family Health

Health Informatics

Telehealth SIMPLESOPHISTICATED Delivery of health services and information via telecommunication technology

Health Informatics Telehealth

1-Create

How were we triggered?How were we triggered? Health Education Seminars In the Egyptian Schools and Universities there is clearly evident thatHealth Education Seminars In the Egyptian Schools and Universities there is clearly evident that: 1- Lack in youth and adolescents' information related to their health especially the reproductive health. 2- The urgent need of trusted resource of information. 3- The eager need of the youth and adolescents a- to get the answers to the vast amount of their questions and concerns related to their health. b- to be heard c- get the channels of communication and dialogue openly regarding their fears, concerns,needs, problems and misconceptions.

2- Create

Youth Health Hotline الخط الساخن لصحة الشباب To Be The Pioneers In The Field of Telehealth In The Middle East Aiming To Provide The Youth With the Right Information and Counseling Related To Their Health Needs, Questions And Concerns

When Did We Start?When Did We Start? December 2004December 2004 Receiving about 35 calls per dayReceiving about 35 calls per day All Egyptians Governorates and also from some Arab Countries like Saudi Arabia, Oman,UAE…….and some European CountriesAll Egyptians Governorates and also from some Arab Countries like Saudi Arabia, Oman,UAE…….and some European Countries 60% Calls are Females 60% Calls are Females 50% Calls are the age between (15- 25)50% Calls are the age between (15- 25) We also receive calls from parents seeking advice for their offspring problemsWe also receive calls from parents seeking advice for their offspring problems

Our Telehealth Providers:Our Telehealth Providers: - Group of well trained Counselor Physicians In Different Specialties to serve accurate specialized information -Under the supervision of the-“Egyptian Society for Family Health” Chairman- Dr. Mamdouh Wahba “Gynecology and Obstetrics Consultant”

Also we offer our service Everyday from (10:00am till 10:00pm) except Friday. Our customers information are so Confidential “No Personal Information No Phone Number ID” Only we ask about: -Age -Name of Governorate - The Problem Male\ Female Counselor Physicians

1- Reproductive Health Health 2- General Health 3- Psychosocial Health 4- Nutritional Health Health

1- Reproductive Health Health 1- Pregnancy & Childbirth 2- Menstrual Cycle Hymen 5- Marital Relationship

1- Pregnancy & Childbirth 1- Delayed Pregnancy? -When to worry? - Investigations? 2- Best period for fertilization? 3- Follow up and nutrition during pregnancy? 4- Breast feeding? 5- Contraception ? - Best method?

1- Adulthood? - Age? -Physical, psychological and emotional changes? 2- Menstrual Pain “Dysmenorrhea”? - Analgesics? 3- Menstrual Irregularities? - Delayed “ Amenorrhea” - Sever “Menorrhagia” 2- Menstrual Cycle

3-

2- General Health Health 1- Hypertension 2- Diabetes mellitus 3- Common Cold 6- Anemia “Iron Deficiency ” 5- Breast Cancer 4- Hair and Skin

3- Psychosocial Health Health 1- Teenagers and Parents 2- Teenagers Friends 3- Other Sex 6- Post Menopausal 5- Depression and stress 4- Marital Problems

4- Nutritional Health Health 1- Obesity and Thinness 2- Family members healthy food 3- Eating Disorders “anorexia nervosa ” 4- Diet and Exercise

3- Communicate a-Don’t Give Orders BUT Sell New Ideas Keep Reasoning People come to their own Conclusion Conviction

b- Listen To Customers “problems and suggestions” c- New Communication Methods صحة شبابنا

5- Empowering Others to Act An Inspiring Leader Who Belief In Change

6- Create Short-Term Wins

7- Don’t Let Up “sustainability” continuous training and information updating

8- Create a New Culture