 Persistent aggressive or unreasonable behavior  Verbal abuse  Conduct which interferes with another’s work  Threatening  Humiliating  Intimidating  Sabotage

 Persistent aggressive or unreasonable behavior  Often done within the established rules and policies of the organization.

 Characteristics  Lack of respect for a co-worker  Sometimes obvious  Many times the subtle forms cause more damage

 Affect of bullying on the workplace  Responsible for absenteeism  Lack of workplace motivation  Lack of employee satisfaction  Increased turnover  Lack of trust and teambuilding among workers

At the end of this block of instruction the student will be able to:  Define the tactics of bullying behavior  Define the tactics of bullying behavior in a supervisor  Define bullying from the target’s point of view  Define bullying from the supervisor’s point of view

At the end of this block of instruction the student will be able to:  Illustrate the role of the bully’s posse  List actions to be taken by the supervisor  List actions to be taken by the target

 Jekyll & Hyde  Bully manipulates feelings of those in his company  Performs job tasks well above average  Glory hound

 Examples of bullying behavior  Verbal  Non-verbal  Psychological  Physical  Professional

 Examples of bullying behavior  Verbal  Tone  Impatience  Irritability  Snide comments  Sarcasm

 Examples of bullying behavior  Non-verbal  Rolling of the eyes  Won’t acknowledge existence/silent treatment

 Examples of bullying behavior  Psychological  Undermining credibility  Reporting mistakes  Fabricating stories  Present themselves as wonderful and kind

 Examples of bullying behavior  Physical  Standing too close in threatening manner  Throwing objects  Punching

 Examples of bullying behavior  Professional  Humiliation  Gossiping  Purposefully damaging reputation of another  Accusing of incompetence

 Constantly corrects  Separate the target from colleagues  Exclude  Marginalize  Overrule  Ignore  Sideline

 Belittle  Demean  Patronize  Overload with work/increase responsibility  Take work/authority away  Refuse leave requests  Deny Training

 Target rather than victim › Absolutely no apportion of blame

 Questions a target may ask  Why me?  What did I do to them?  What did I do to deserve this?

 Bully  Nit-picking, fault finding, criticizing trivial things  Refuse to acknowledge accomplishments  Undermine position, status, worth, value and potential  Take credit for work  Twist, distort and misrepresent what is said by the target

THE TRIVIALITY, REGULARITY AND FREQUENCY BETRAY BULLYING BEHAVIOR

How do I know if I have a bully in my center?  Turnover rate  Have a complainer

How do I know if I have a bully in my center?  One’s word against another

How do I know if I have a bully in my center?  Bully is usually the leader of a clique

How do I know if I have a bully in my center?  If Bully is a supervisor, sets unrealistic goals or change goals as target approaches them

 Clique  Membership  Drawn in  Self Preservation

 Doesn’t see it  Bully has good performance  Supervisor has pride in Bully  Responders speak highly of Bully  Bully tactics fall short of legal definition of harassment  Bully denies and distorts

 When Supervisor investigates  Posse responds with  “That is just how s/he is”.  “You just have to get use to him/her”.  Another problem Supervisor’s run in to  Target moves to Posse

 Listen and take seriously  Target may just want to talk  DOCUMENT  Realize bullying behavior will not occur in you presence  Be prepared  Put a policy in place

 Live with it  Name it  Check physical health  Check mental health  Check policies  Call Attorney  Expose Bully

 Seek other employment  Protect the TARGET  Go to Workplace Bullying Institute

 Web Resources  Bullying: What Is It? – UK National Workplace Bullying Advice Line 0harassment 0harassment  Mobbing USA: Emotional Abuse in the American Workplace  Workplace Bullies – About.com   Bullying in information technology   How to Deal With a Bully at Work – About.com   Bully Busting - Roger Frame, Ph.D.   Dr. Gary Namie, Workplace Bullying Institute

Questions?