Wave 3 Scope and High Level Timeline Plan Version 1_JH 22nd June 2012 Lean Service Wave 3 Scope and High Level Timeline Plan Version 1_JH 22nd June 2012

Wave 3 Scope: Issue 10.2 Approved by Steering Committee 19/6/12 Previously Steering Committee Approved Plan What has Changed (Main Changes) Impact SD International Teams Re-organisation - 174 FTE Creation of EIB&P has reduced Field team sizes -130 FTE Capacity management teams moving to EIB&P team -244 FTE Inclusion of First EBE Wave +397 FTE SM Movement of WS Data Team to Wave 3 plus other minor movements between waves (Net) + 58 FTE SI Inclusion of Non UK IT tech Support and consultancy teams + 35 FTE Growth in Network and Voice service teams +34 FTE 10th sub wave not used 9 Sub waves in wave 3 but more FTE than business plan forecast 11

Paralympics 29th August - 9th Sept Lean Service Wave 3 Timeline Pan Proposal PROPOSED WAVE 3 PLAN : Olympics 27th July – 12th August Paralympics 29th August - 9th Sept   24- Jul 23- 30- 06-Aug 13-Aug 20-Aug 27-Aug 03-Sep 10-Sep 17-Sep 24-Sep 01-Oct 08-Oct 15-Oct 22-Oct 29-Oct 05-Nov 12-Nov 19-Nov 26- Nov 03- Dec 10-Dec 17-Dec 31-Dec 07-Jan 14-Jan 21-Jan 28-Jan 04-Feb 11-Feb 18-Feb 25-Feb 04-Mar 11-Mar 18-Mar 25-Mar 01-Apr Wave Mandate Mobilisation Planning Mobilisation  Wave execution Benefits Realisation PIR Week No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Initial Contracting between Lean Sponsor , MD & Director(s) Finalise in scope detail per sub-wave Central Team Mobilisation workshops Manager Boot Camp Change Agent Boot Camp UK School Half Term Kick-Off As Is - understand current condition Redesign Week 1 Redesign Week 2 Implementation (11 Weeks) Christmas Week Implementation (11 Weeks) Bank holiday Tuesday 1st Jan Sponsor On-Boarding Workshops Original SC Wave 3 Dates Mandate 24/7/12 – 13/8/12 Mobilisation Planning 15/8/12 – 11/10/12 Mobilisation 12/10/12 – 2/11/12 Execution 05/11/12 – 22/2/13 Benefits Realisation 25/2/13 – 29/3/13 PIR 01/4/13 – 5/4/13 Points to Note: the plan can be managed avoiding key Olympics/Paralympics dates Wave 2 completes 21st September giving resources moving from W2 to W3 a 2 week break before W3 mobilisation commences Mobilisation phase completed as early as possible making UK October school half term a non-critical week Christmas week (two bank holidays) has been discounted from the plan; wave execution completes one week later than original SC dates but with no impact to the benefits realisation completion date. The ‘mobilisation phase for non UK teams may be different if key events are required outside of the UK – planning work is underway to understand the international requirements. Issue 1 Sponsor On-Boarding 1-day Workshops (1 per sub-wave) Mobilisation Planning Pre-Wave Data Collection Plan (Workshop 1) Additional Data Collection (Workshop 2) Facilities management Method review / learning, up-dating method material, new training requirements defined