NML/436/L1-1 Nazareth Northwestern Mutual Life Participants in IS Development l A team of people comprising: l Project Manager l Systems Analysts l Specialists l Programmers l Users l User Management l Consultants

NML/436/L1-2 Nazareth Northwestern Mutual Life Systems Analyst l Responsibilities: F Studies problems and needs of an organization to determine how people, processes, data, and technology can best accomplish business goals. l Roles: F Consultant F Supporting Expert F Change Agent F Negotiator

NML/436/L1-3 Nazareth Northwestern Mutual Life Skills for IS Development l Business knowledge l Problem solving skills l Communication skills l Interpersonal skills l Information technology knowledge l System development knowledge l Management skills l Programming skills

NML/436/L1-4 Nazareth Northwestern Mutual Life Problem Solving Skills l Problem definition abilities F Problem identification F Problem categorization l Selecting appropriate solutions F Reasoning from first principles F Experiential matching

NML/436/L1-5 Nazareth Northwestern Mutual Life Communication Skills l Communicating with users F Presentation skills n Oral n Written F Information gathering skills n Listening l Communicating with development team F Common language for intermediate products

NML/436/L1-6 Nazareth Northwestern Mutual Life Interpersonal Skills l Working with users l Working with other developers l Introducing change l Political considerations

NML/436/L1-7 Nazareth Northwestern Mutual Life IT Knowledge l Candidate technologies l Limitations and capabilities of technology components l Sources F Own/Others’ Experience F Trade Publications F Seminars F Internet/Web

NML/436/L1-8 Nazareth Northwestern Mutual Life System Development Skills l System development methodologies F Methodology phases/tasks/activities F Applicability F Underlying knowledge l System development tools/techniques F System description techniques F System design skills

NML/436/L1-9 Nazareth Northwestern Mutual Life Management Skills l Managing people l Project planning F Estimation skills F Task assignment F Resource allocation l Project management F Project monitoring and control

NML/436/L1-10 Nazareth Northwestern Mutual Life Programming Skills l Structured programming /design concepts l Language characteristics/knowledge l Debugging abilities l Reuse possibilities l Creativity

NML/436/L1-11 Nazareth Northwestern Mutual Life Information Systems l Definition: F Arrangement of people, activities, data, networks, and technology to support organization goals. l Components F Hardware - computers, devices F Software - base s/w, apps F Data F Procedures F Users n Direct users n Indirect users/Clients IS

NML/436/L1-12 Nazareth Northwestern Mutual Life Types of IS l Transaction processing systems F support routine operations by eliminating drudgery l Management reporting systems F facilitate managerial control of business functions l Decision support systems F support managerial decision making l Executive information systems F support for top management activities l Expert systems l Groupware

NML/436/L1-13 Nazareth Northwestern Mutual Life IS Hierarchy (Types of IS/Personnel) Groupware Executives Management Operations personnel Clerical EIS MRS DSS Expert Sys. Transaction processing systems

NML/436/L1-14 Nazareth Northwestern Mutual Life IS Framework: Dimensions l People l Owners l Users l Designers l Builders l System Focus l Data l Process l Interface l Network

NML/436/L1-15 Nazareth Northwestern Mutual Life IS Framework DataProcessInterfaceNetwork Owners Users Designers Builders Business Objects Data Model Database Schema Database Programs Business Functions Process Model Program Design Application Programs IS Context Input/Output Requirements Report/Screen Design Interaction Programs Business Locations Communication Requirements Network Architecture Middleware Netw. Programs