Keith Godwin Alachua County E911 Coordinator 1

Construction Maintenance UPS failures Power interruptions and outages CPE Service providers equipment failures Downed power lines 2

Radio CAD Telephone; GIS; ANI/ALI Recording UPS Generator Power 3

When does the warranty expire? What is the cost for extended warranty? Is there a maintenance agreement? When does it expire? What is the backup plan for a failure? Is the plan in writing? Is the plan exercised periodically? 4

November Wednesday, February 11 th 2009 Friday, March 6 th 2009 Sunday, March 29 th 2009 Tuesday, March 31 st 2009 Friday, May 15 th 2009 Tuesday, May 26 th

UPS maintenance agreement expired Power outage resulted in the loss of all systems CAD, radio, recording, phone Backup generator came on but power to all these systems was interrupted thus shutting them all down at once 6

TRS went into failsoft No plan No procedures No practice No protocols Pure panic 7

Backhoe cuts Windstream fiber 7,000+ Wireless, wireline, public safety communications (20%) 9 hours Call takers X4 & 1 MCV DRP not current 8

Momentary hiccup All phones momentarily blinked off UTA what else blinked? (very important information!) AT&T and CenturyLink UTL problem 9

Power outage in area due to thunderstorm 911 and administrative lines impacted CAD & radio up Backup PSAP occupied for 911 call taking Dispatch remained at primary PSAP Administrative lines up at primary PSAP 10

Power outage in area due to thunderstorm 911 and administrative lines impacted CAD and radio up Backup PSAP occupied for 911 call taking Dispatch remained at primary PSAP Administrative lines up at primary PSAP 11

Power outage in area due to thunderstorm 911 and administrative lines impacted CAD and radio up Backup PSAP occupied for admin and 911 call taking Dispatch remained at primary PSAP No administrative lines in PSAP 12

Power outage in area 911 and administrative lines impacted CAD and radio up Backup PSAP occupied for admin and 911 call taking Dispatch remained at primary PSAP No administrative lines in primary PSAP 13

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You do not have enough funding to offset every possible outage…but you should conduct a vulnerability assessment and determine the most affordable means available to reduce your exposure to failures and be in constant pursuit of hardening your facility 15

Annual Letters DRP’s/PSAP Profile Redundant Telephone Routes Redundant Electric Power Routes Critical & Important Tickler Important/Emergency Contacts & Escalation Lists PSAP Evacuation Kit Backup Power Problem Reporting CPE Maintenance & Maintenance Agreements Administrative Phone Lines TSP PSAP Information Backup PSAP Alternate Means of Communication 16

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From AT&T From Windstream 18

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Update annually (minimum) Intrado, CenturyLink, AT&T, Windstream, WSP’s Where do you maintain this information? Who is responsible for updating it? Blackberry / Cell Phone Flash Drive Updated quarterly by E9-1-1 Office & distributed to PSAP supervisory staff Wallet PSAP Supervisors PSAP Operations Book 27

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PSAP supervisors The key Ticket numbers: (nothing happens without them) Notify surrounding counties before and after Where do you record everything associated with the event? CAD Office document Demand detailed notes (cannot provide too much information) Times What happened?; what is not working?; what is working? Whom did you speak to? What company are they with? What did they say / going to do? TELL THEM TO CALL YOU BACK WHEN ANYTHING CHANGES CB numbers 35

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Backup power UPS Telephone Recording CAD Radio 37

Watch Cmdr; DC’s Well-being Checks Other PSAP’s PSAP Management Staffing ER’s Medical Examiner PIO PSAP Maintenance Radio, HVAC, Plumbing, IT JUST AS IMPORTANT AS LINES 38

Eligible circuits include voice, admin lines, radio circuits, end office to central office circuits Is not free TSP designated facilities have services restored first 39

PSAP ID used by LEC PSAP ID # used by service provider 40

Exercise it Train in it It should not be in the same bursting radius of your primary PSAP Don’t have one> be creative (Jail, Ed Ctr, municipal LE agency) 41

WebEOC messaging Text messaging Cellular px Internet Satellite px 42

1 Identify 2 Report 3 Respond 4 Recover 5 Prevent 43

Maintaining Evolving Troubleshooting 44

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