2010 PLUS International Conference 15 Minutes of Infamy: Crisis Management in a Global Marketplace

2010 PLUS International Conference The Round-Up… MODERATOR: Suzanne M. Meintzer, Esq., Attorney, Nelson Levine deLuca & Horst, LLC PANELISTS: Rebecca Garcia, ARM, PHR, CRM, CIC, Vice President and Director of Operations Professional Liability Insurance Services, Inc. Pamela J. Ritz, ARM, SPHR, CRM, President, Specialty Risk Management, Inc. John Seigenthaler, Chief Executive Officer, Seigenthaler Public Relations

2010 PLUS International Conference What’s Up… Elements of Crisis Management Plans Initial Actions When a Crisis Takes Place Elements of a Media Strategy Evolution of Insurance Policies Crisis Management & Traditional Coverages Q&A

2010 PLUS International Conference Essential Elements of an Effective Crisis Management Plan

2010 PLUS International Conference Initial Actions When a Crisis Takes Place

2010 PLUS International Conference Essential Elements of an Effective Media Strategy

2010 PLUS International Conference Evolution of Insurance Policies

2010 PLUS International Conference Crisis Management & Traditional Coverages

2010 PLUS International Conference Questions & Answers

2010 PLUS International Conference Many Thanks To… Suzanne M. Meintzer Rebecca Garcia Pamela J. Ritz John Seigenthaler