Poupatempo – Time Save Government Objectives: - unique site for all presencial public services, federal, state and local government levels. - include representation of community and private organism that citizens need for relations. - state a new paradigm for best public services with ethics, principles and deference to citizens: standards of quality – cost reduction for citizens. Requirement: New legislation for defense of users of public services => OMBUDSMAN assigned to each public services. ww.cidadao.sp.gov.br is a portal for public services with orientation for presencial and eletronics services that assign the ombudsman (a public servant for guarantee citizens rights) Information Technology (IT) Governance (fundamental) Digital Divide: policies and initiates infrastructure of communications and DB integration Operational IT employe available (we have Prodesp) ww.cidadao.sp.gov.br

Poupatempo – Time Save Services Units Type Inauguration Area m2 employes (5486) Sé Fixed Out/ Luz Fixed Jun/ Santo Amaro Fixed Ago/ Campinas Center Fixed Ago/ Saint Jose dos Campos Fixed Set/ Itaquera Fixed Nov/ Saint Bernardo do Campo Fixed Jun/ Guarulhos Fixed Set/ Ribeirão Preto Fixed Dez/ Campinas Shopping Fixed Set/ Great São Paulo 01 Mobile Set/04 truck Great São Paulo 02 Mobile Mar/06 truck Great São Paulo 03 Mobile Mar/06 truck Interior 1 – Registro Mobile Mar/06 bus Interior 2 – Sorocaba Mobile Mar/06 bus Interior 3 – Marília Mobile Mar/06 bus Interior 4 – Araçatuba Mobile Mar/06 bus Headquartes 90 Units of services created since the begining of Poupatempo in 1996

Poupatempo - Time Save Public Services realized Ano Total attends Total accumulated (may) days per week 7 am – 7 pm - Saturday 7 am – 1 pm Maximum number of differentes services = public agencies Unitary cost of service R$ 3,06 in 2005 excluding the salary of employe

Poupatempo - Time Save Investments per year Year R$ millions US$ millions ,3 9, ,1 12, ,3 13, ,4 15, ,8 18, ,4 20, ,6 28, (may) 37,7 17,7 Total R$ 339,6 US$ 134,5 some new investments are made like a Outsourcing – with – Public-Private partners Around employes Cost per fixed unit of service by month near R$ to R$ Cost per mobile unit of service R$

Comparative of Central of Attends from different States in Brazil Type of save timePoupatempoSACRio Simples StateSão PauloBahiaRio de Janeiro Population (Census 2000) 37 millions13 millions14 millions Year started Fixed units10252 Mobile units72*0 Attends per day Attends per month1,5 million Total atends since started 135 millions1,984 million * In 2000, SAC have 6 Mobile Units. Since 2001, 4 units was deactivate because the demand was exhausted and now 2 units are satisfatory for state of Bahia

Cost Avaliation for innovation in the process document example: Identification Registration IR 2o. Emission (first IR is free) The emission of IR by Poupatempo is a little more expensive for the government than the tradicional process; But for the citizens or the sociedad the cost in Poupatempo is more inexpensive than the traditional process Finally the Innovation Process is better for the Country C Cost X Process Cost of Tradicional Cost of innovation in Poupatempo For governmentR$ 8,44R$ 12,77 For the citizenR$ 41,51R$ 23,95 Total CostR$ 49,95R$ 36,72

Poupatempo – Time Save Some Considerations: - we believe employes like their jobs – special training - standars and unification of public information - local terminals for self information in all units of services - concentration of services in one site => less transit - e-poupatempo =>Internet =>Digital TV (Home services) - no need of intermediate services reduce cost for citizens - cost for citizens before - Poupatempo new process reduce time for the services and less red tape - no privilege in attendance unless “handicapped” - monitoring people’s satisfaction by external organization - 99% of approve type of service – 95% optimun and good - call center for orientation – special orientation’s attends - Lab interaction human-machine for eletronic services test - for searching of services - local support for xerox, photos, bank, writing implements - in down town, citizens can use the infrastructure of Poupatempo for centralize information, donative, and local community events (integration with community). - in Brazil 67% of users prefer presencial services

Poupatempo - Time Save Links – only in portuguese language Book of Poupatempo experience Rebuilding the public sector Legislation: site of public services integration: IT Governance (Council for Quality of Public Administration) phone: Truck was expensive for mobile unit of service now we use bus.

10 Fixed Unit of Service of Poupatempo Campinas Centro Campinas Shopping S.J.dos Campos Ribeirão Preto Itaquera Santo Amaro S. Bernardo Guarulhos Sé Luz average cost p/unit US$ 220,000/mouth average works 470

Public Services Integration in other States of Brazil