Building Together One process at a time…. Presented By: Cheryl Harbison, PMP, CBAP IIBA St. Louis Local Chapter Meeting July 30, 2009

Background Structured IT PMO – no real “company-wide” focus on or understanding of business analysis Product and Service Managers filling role of BA No real focus on the “project analysis” No models, process flows, use cases, etc. Requirements = Screen shots and bullet points No User Acceptance Testing Page 2

The Art of Consideration Awareness Consideration (Buy/Use) Accept Repeat 7/30/2009Page 3 Presentation of options to Executive Clearly articulate value add for each organization Lay out challenges and impact Gain buy-in (top down) Shared within each organization One on one with director level (key areas) Clearly articulate value add for THEIR organization Prove positive impact only Sell our product All director group meeting Clearly articulate value add for each organization Lay out benefits to the organization Executive support Peer support All newly activated project assigned Work Requests - began centralizing Then the fun began (bottom up) PR – Selling the teams Staffed with true business analysts Created process and templates Workshops and training Word of mouth

Word of Mouth Page 4

Our “Product” Assistance with Enterprise Analysis – Stakeholder analysis – Scope definition – Business Requirements Requirements Planning, Elicitation, Analysis, Documentation – Stakeholder analysis – Impact assessment (systems) – Use Cases – Models & Diagrams (Process Flows, Context diagrams, DFD, etc.) User Acceptance Testing Page 5

Our PR Page 6 = =

Our Process “Don’t try to boil the ocean” – Process Maps – Prototypes – RACI – Use Case Map – Use Cases – Use Case Diagrams Page 7 – Activity Diagrams – Context Diagrams – Decomposition of Systems – Sequence Diagrams – Data Flow Diagrams Developed standard BA process – Focus on Requirements Planning, Elicitation and Management – Formal UAT (UAT Lab) Developing expertise in models and diagrams Developing checklists – Stakeholder Analysis – Impact Analysis (Systems) Developing “domain expertise” – Business – Systems (Network Diagrams, Applications Domains, Database Schemas)

Next Generation Business Process Repository (Biz Architecture) – Process Flows – Dependent Processes – Business Rules Tools – Requirements Management – Test Case Repository Page 8

Questions Defer to Panel Discussion Thank You! Page 9