Anthem Extras Packages For seniors in Indiana

Agenda Anthem Extras Packages Why packages? Eligibility Rates Deep dive on benefits Dental (product, network) Vision (product, network) Other How to apply Marketing materials available Commissions Best Practices in Selling

Introducing Anthem Extras Packages! Coverage for dental, vision and other valuable benefits in one convenient package - available for seniors in Indiana on 4/1/11 Choice of three packages: Standard – our basic package, includes: Preventive dental - $500 annual maximum Standard vision plan – exam covered every 12 months, lenses and frames every 24 months. $20 copay for exam, $20 copay for lenses, frame allowance of $100 $21 monthly premiums Premium – our medium package includes: Preventive dental, coverage for fillings, periodontal services, root canals and extractions – $1,000 annual maximum Standard vision plan – same as above SilverSneakers® membership, Eldercare and Member Assistance Program $43 monthly premiums Premium Plus – our most robust package, includes: Comprehensive dental - $1,250 annual maximum More robust vision – Lower copays on lenses and eye exams. $130 frame allowance SilverSneakers, Eldercare, Member Assistance Program and Travel Assistance $55 monthly premiums Dental portion of Premium Plus package can be purchased on a stand-alone basis! $42 monthly premiums

Why packages? The market need Package rationale Health and related insurance coverage is confusing to most consumers, and offering a streamlined package helps makes purchasing dental, vision and other benefits simpler There is a consumer desire for vision insurance, but it is not widely available in the marketplace today Package rationale Provides savings and convenience of one point of contact for the consumer Ensures that a complete conversation takes place about all of the Specialty plans, not just dental, for instance By offering three levels of packaging, we ensure that there are choices to fit each member’s budget – and their product needs Increases earning potential for agents, as they can sell multiple products with one transaction.

Eligibility and Rates

Anthem Extras Packages – Eligibility To be eligible for enrollment, members must be age 65 or older They can be purchased with: Medicare Supplement plans Medicare Part D NOTE: These plans are designed to complement Medicare Supplement plans. Optional Supplemental Benefits are available to complement our Medicare Advantage plans. Rates Rates are effective 3/1/11 and are subject to change:   Standard Premium Premium Plus Premium Plus Dental IN $21 $43 $55 $42

Dental Benefits

Anthem Extras Packages – Dental Benefits Dental Benefits range from basic to more comprehensive. All plans have in-network and out-of-network benefits at the same level (though there may be “balance billing” with out-of-network providers).    Standard Premium Premium Plus Dental Annual Maximum $500 $1,000 $1,250 Annual Deductible No deductible $50, waived for exams, cleanings and x-rays $50, waived for exams, cleanings and x-rays Diagnostic and preventive care – 2 exams, 2 cleanings, 1 set of x-rays per year 100% Fillings not covered 80%, (6-month waiting period) 80%, (6-month waiting period) Periodontal Services, Root Canals (Endo- dontics) and Extractions (Oral Surgery) 50% (12-month waiting period) Crowns, Dentures and Bridges (Prosthodontics) Out-of-network reimbursement Paid based on a Maximum Allowable Amount fee schedule Premium Plus Dental can be purchased separately from the Premium Plus package, if desired

Anthem Extras Packages – Dental Benefits You’ve probably heard that dental health is an important part of overall health, but consider this: Research has shown that there is an association between periodontal diseases and other chronic inflammatory conditions, such as diabetes, cardiovascular disease and Alzheimer’s disease.1 A patient who is suffering from periodontal disease is twice as likely to have heart disease or a stroke.2 Diabetes Additional Benefits for Diabetic Members People with diabetes are more likely to get infections, which makes them more likely to get gum disease.3 Diabetic members will receive an additional cleaning or periodontal maintenance procedure per year. The extra cleaning/periodontal maintenance does not count toward the member’s annual maximum. Diabetics with gum disease have a harder time controlling their sugar levels because infection can cause high blood sugar levels.3 1-www.perio.org, May 2010 2-American Academy of Periodontology, May 2008 3-National Institute of Dental and Craniofacial Research Website, May 2010.

Anthem Extras Packages – Dental Benefits Emergency dental treatment for the international traveler All Anthem dental members have access to comprehensive emergency dental benefits while working or traveling nearly anywhere in the world. Participating dentists are credentialed, speak English and meet the requirements to practice dentistry in their home countries. Emergency dental care received from an International Emergency Dental Program dentist is reimbursed in full and does not count against the member’s annual plan maximum. Claims are paid directly to the member in U.S. currency, since the patient pays the bill at the time services are rendered. The International Emergency Dental Program is administered by DeCare Dental. DeCare Dental is an independent company offering dental administrative services to Anthem Blue Cross and Blue Shield plans.

Dental Network Anthem Extras Packages uses the Dental Blue 200 network The Dental Blue 200 network has over 2,000 providers and provider locations in Indiana, and access to over 84,000 nationwide! Key MSA Providers Bloomington, IN 39 Evansville-Henderson, IN-KY 57 Fort Wayne, IN 44 Gary, IN 179 Indianapolis, IN 1,082 Kokomo, IN 40 Louisville, KY-IN 121 Muncie, IN 58 South Bend, IN 76 Terre Haute, IN 41 Dental Provider Locations by State Report as of 10/29/2010

Anthem Extras Packages – Dental Understanding costs for out-of-network services The amounts we pay for dental services are based on a “Maximum Allowed Amount” (aka fee schedule). The amount can be determined in a number of ways: Out-of-network dental fee schedule/rate developed by Anthem* Information provided by a third-party vendor that gathers similar costs for dental services In-network dentist fee * May be updated based on things like reimbursement amounts accepted by dentists contracted with our dental plans, or other industry cost, reimbursement and utilization data

Anthem Extras Packages – Dental Understanding costs for out-of-network services Here is an example of how the math could work for a Premium Plus member who receives a crown from an out-of-network dentist: Ted gets a crown from an out-of-network dentist, who charges $1,200 for the service and bills Anthem for that amount. Anthem’s maximum allowed amount for this dental service is $800. That means there will be a $400 difference, which the dentist can balance bill Ted. Since Ted will also need to pay $400 coinsurance, the total he’ll pay the out-of-network dentist is $800. This is an example for illustrative purposes only. Actual rates and experience will vary.

Anthem Extras Packages – Dental Understanding costs for services provided by non-participating providers In this case, if the member had seen a participating provider, his cost would have only been $400 since he would not have been “balanced billed” the additional $400. This is an example for illustrative purposes only. Actual rates and experience will vary. Participating Dentist Non-Participating Dentist Dentist’s charge $1,200 Anthem’s maximum allowed amount $800 Anthem pays 50% of maximum allowed amount $400 Member pays 50% coinsurance Balance the member owes the provider $0 $1,200 - $800 = $400 Member’s total cost

Dental Service Summary Our dental organization is exceeding all claims and customer service metrics: Goal YTD Results Dental Claims Average Turnaround Time 5 days 2.5 days Processed in 14 Days 90% 96.8% Processed in 30 Days 98% 99.1% Processing Accuracy 99.2% Financial Accuracy 99% 99.5% Dental Customer Service Average Speed of Answer 45 seconds 30 seconds Abandon Rate 3% 2.3% Member Satisfaction 86.5% 87.8% Inquiry Timeliness 95% resolved in 7 days 98.3% Customer service results through 12/31/10

Blue View VisionSM Benefits

Anthem Extras Packages – Vision Benefits Vision is covered in all three packages    Standard Premium Premium Plus Vision Routine exams Once every 12 months $20 copay Once every 12 months $10 copay Frames Once every 24 months $100 allowance Once every 24 months $130 allowance Lenses Once every 24 months $20 copay Once every 24 months $10 copay Elective Contact Lenses (in lieu of eyeglass lenses) Once every 24 months $80 allowance About the lens benefit: Standard plastic single vision, bifocal or trifocal included Factory scratch coating included Transitions® lenses available for adults for a fixed fee of $75 Standard Progressives available for an add-on fee to the bifocal of $65 Other lens upgrades available for negotiated rates Here are just two of the benefits of Transitions lenses: They block 100% of UVA and UVB rays. They’re as clear as ordinary glasses indoors, but turn sunglasses dark outdoors, depending on the intensity of UV rays, to reduce glare and make the eyes more comfortable.

Anthem Extras Packages – Vision Benefits Our Additional Savings program gives members the opportunity to save after their annual benefits are used up! 40% off complete pair of eyeglasses 20% off other items, such as sunglasses 15% off conventional contacts SpecialOffers@Anthem.comSM Mail-Order Contact Lens Program Discounts up to 20% with free shipping LASIK Discounts Discounts of 15% to 20% 18

Anthem Extras Packages – Vision Benefits The Blue View Vision network offers access to more than 50,000 providers and provider locations nationwide 81% independent providers 19% marquee retail locations Network Composition Retail locations offer convenient evening and weekend hours 25% of eyewear is purchased on the weekends1 Consumers spend more than 40% of their vision dollars at optical retailers2 1 Vision Council of America: U.S. Consumer Purchasing Patterns, 2006. 2 Jobson: Vision Watch Study, March 2009.

Anthem Extras Packages – Vision Benefits In-network providers verify eligibility and handle paperwork so members simply: Make an appointment with a network provider. Present their ID card at the time of service. Pay any applicable copayment and any balance for non-covered services. Questions? No problem. We have some of the longest customer service hours in the industry.

Anthem Extras Packages – Vision Benefits To visit an out-of-network provider, members: Make an appointment with the provider. Pay all costs at the time of service. Submit claim form and receipts to Blue View Vision for reimbursement. Claim forms are available through the secure member site on anthem.com

Vision Service Summary Vision is exceeding all claims and customer service metrics. Goal YTD Results Vision Claims Processed in 10 Days 90% 99.3% Processed in 20 Days 98% 99.9% Processing Accuracy 100% Vision Customer Service Average Speed of Answer 30 seconds 7.6 seconds Abandon Rate 3% 0.7% Customer service results through 12/31/10

Other Benefits About the “Extras”

Anthem Extras Packages – Other Benefits Other services vary by package.    Standard Premium Premium Plus Other SilverSneakers Not included Access to all equipment/amenities in a basic fitness membership at over 11,000 locations Older adult care Comprehensive and personalized senior care plans delivered telephonically Member Assistance Program Services Emotional and behavioral health consultations, financial and legal consultations, and more Travel Assistance Pre-departure info, emergency medical evacuations and other valuable services when traveling abroad Travel Assistance is provided by HTH WorldWide, an independent company not affiliated with Anthem Blue Cross and Blue Shield, and the services provided are not part of the insurance coverage provided by Anthem Blue Cross and Blue Shield.

Anthem Extras Packages – Other Benefits Travel Assistance Program Members who have an emergency medical situation while traveling abroad can receive assistance with a host of services, including: Medical evacuations - to the nearest appropriate treatment facility or back home when medically necessary Bedside visits – designate a family member or friend to visit you if you are hospitalized for more than seven days, or if you are in critical condition Repatriation - In the event of your death while traveling abroad, will provide return of mortal remains Lost prescriptions - assistance in replacing lost prescription medications or contact lenses while traveling

Anthem Extras Packages – Other Benefits SilverSneakers® Fitness Program Access to all equipment/amenities in a basic membership SilverSneakers classes taught by certified instructors Health education seminars Social activities – “senior prom,” potlucks, birthday parties Use any of more than 11,000 locations across the nation that offer the SilverSneakers Fitness Program Find a participating location at silversneakers.com The SilverSneakers Fitness Program is provided by Healthways, Inc., an independent companies not affiliated with Anthem Blue Cross and Blue Shield, and the services provided are not part of the insurance coverage provided by Anthem Blue Cross and Blue Shield.

Anthem Extras Packages – Other Benefits SilverSneakers® Steps Program Members who live more than 15 miles away from a participating fitness facility can sign up for the Steps program Steps program members receive: A pedometer Exercise bands DVD Enhanced walking program Access to SilverSneakers Fitness Program Web site with online tools

Anthem Extras Packages – Other Benefits Member Assistance Program Emotional and Behavioral Health Telephone Consultations – 24/7 toll free telephone access to licensed mental health professionals Clinical Consultations - Up to three face-to-face or telephonic consultations per incident with mental health professionals for life management concerns Financial and Legal Support Financial Consultation - One 30-60 minute telephonic consultation with a financial counselor per separate financial issue such as credit issues, bankruptcy, investment planning. Legal Consultation - One 30-minute telephone consultation per separate legal matter for issues including divorce, wills, advance directives, estate issues, real estate, bankruptcy, identify theft, etc. Continued services are offered at a discounted rate.

Anthem Extras Packages – Other Benefits Member Assistance Program Older adult care support Older adult care resource and referral – Online referrals, tips and brochures on a variety of elder care topics including older adult care safety, nursing home alternatives and geriatric illnesses. Care coaching - Telephonic assessment of members’ elder care needs, care plan and follow-up. Discounted fee for ongoing follow-up/management. Additional resources Mediation services - One 30-minute personal mediation session, per separate issue (ex Consumer issues, divorce/custody, landlord/tenant disputes). Discounted rates on continued services. Resource Finder - Online convenience services and education options, volunteer opportunities, and a library of information on topics such as consumer resources, relocation, and health and wellness.

Anthem Extras Packages – Other Benefits Member Assistance Program Additional online resources, including: Legal and financial tools and calculators Common legal forms including wills, power of attorney and advance directives, etc Links and resources for retirement, grandparenting, Medicare/Medicaid information, senior well-being and safety, housing and community resources Provider databases for dependent care

Applications How do I make it happen?

Anthem Extras Packages – How to apply Using a standalone Anthem Extras Packages Application: No underwriting approval is needed. Just fill out the Anthem Extras Packages application (downloadable from the Agent website) Send it back to us at: Anthem Blue Cross and Blue Shield P.O. Box 5028 Denver, CO 80217-5028 Applications can also be faxed to (877) 238-1107 When faxing the application, please include a copy of the customer’s check Please note that payment for Anthem Extras Packages cannot be combined with Medicare Supplement payment. Must be 2 separate checks.

Anthem Extras Packages – How to apply For brokers to receive credit for a sale: Complete the Agent Certification section of the Anthem Extras Packages application Make sure to sign and date it

What’s available to help you sell? Marketing Materials What’s available to help you sell?

Anthem Extras Packages – Marketing Materials Materials are available to help you sell Brochure – Form #18869INMENABS Application – Form # IN MO WI SEN DENTAL EXTRAS 121310 Talking Points and Frequently Asked Questions

Selling Anthem Extras Packages can add to the bottom line! Commissions Selling Anthem Extras Packages can add to the bottom line!

Anthem Extras Packages – add more to your bottom line! Independent Agent Commission = 10% EXAMPLE Selling five Anthem Extras Packages Premium Plus members at $55/month would yield $3,300 in annual premium. 10% of that is $330. If you sell just five Anthem Extras Packages Premium Plus members a month, you would earn an extra $3,960 a year! And don’t forget, every year they renew, you get the same amount, so over the course of 7 years, that would be $27,720. PLEASE NOTE: Commissions will be broken into three components – dental, vision and medical. All non-dental and non-vision package features will be grouped into the “medical” category.

Anthem Extras Packages Bonus Program In addition to your independent agent commission, you can also earn a bonus for new Anthem Extras Packages sales! For each new member with effective dates between 4/1/11 and 10/1/11, you will earn a one-time bonus of $20 Bonus will be paid out after the member’s policy has been in-force for 90 days EXAMPLE In our previous example of five new members a month – that would be 30 new members during the bonus program period – for an additional $600! Anthem reserves the right to make all rules and determinations regarding the bonus program, and may modify or eliminate the program at any time without notice. 

Best Practices in Selling

Anthem Extras Packages – Best Practice Sharing Sales Tips: Ask for the sale! Statistics show we receive more sales when our clients are actively asked if they want to buy other products, such as dental. Partner with local dentists Ask your local dentists if you can display the Anthem Extras brochures with applications stamped with your agent id in their office.  

Thank you for your time and best of sales! Questions Thank you for your time and best of sales! Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. Independent licensee of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.