EBSLG Continental Group Meeting Ljubljana Central Economic Library`s Services and Users` Satisfaction – Opportunities & Challenges Miro Gradisar, D.Sc., head of Central Economic Library and Peter Trkman, MA University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia

EBSLG Continental Group Meeting Ljubljana Presentation outline Presentation of the University of Ljubljana and Faculty of economics Presentation of Central Economic Library (CEL) CEL user satisfaction survey e-services at CEL: opportunities and challenges

EBSLG Continental Group Meeting Ljubljana University of Ljubljana Key facts: Established in 1919 Members: three academies, 21 faculties, two university colleges A grand total of students enrolled in undergraduate and 110 postgraduate programs full time university staff, assisted by 600 technical and administrative staff Faculty of Economics the largest member

EBSLG Continental Group Meeting Ljubljana Faculty of Economics Key facts: Number of students: –undergraduates: (full time); (part time) –postgraduates: (full time, part time, executive) A grand total of students Study programmes: –Business: Money and Finance, Marketing, Management Information Systems, Management and Organisation, Accounting –Economics: National Economy, International Economics and Business, Finance and Banking Staff: academic – 147, admin&support – 70

EBSLG Continental Group Meeting Ljubljana Faculty of Economics Four halls (total seats), numerous classrooms

EBSLG Continental Group Meeting Ljubljana Department of Information Systems 20 full- and part-time professors, lecturers, research and teaching assistants –expanding rapidly and increasing in scope –professors have been establishing, maintaining, strenghtening and developing new links with US and European universities Institute for Business Information Systems – application of information systems and technologies in businesses and other organisations

EBSLG Continental Group Meeting Ljubljana CEL presentation 19 employees – librarians and technical staff LIBRARY USERS: registered, active users structure: students, professors, researchers, external users number of visits: per year, more than per day BOOKS: units (60% foreign, 40% domestic), annual increase: 5.300

EBSLG Continental Group Meeting Ljubljana PAPERS, DIPLOMAS, MASTER'S DEGREES, DISSERTATIONS, AND RESEARCH: units, annual increase: PERIODICALS units (70% foreign, 30% domestic), titles transactions in interlibrary loan and document supply per year new bibliographic records a year, authors of which are faculty members

EBSLG Continental Group Meeting Ljubljana Monthly visits in CEL computer room

EBSLG Continental Group Meeting Ljubljana E-services online databases COBISS ( Co-operative Online Bibliographic System & Services) - shared cataloguing system of the Slovenian libraries different dictionaires available online Biblio-phone (the mobile phone services for automatic generation of messages when time limit for borrowing exceeds and for the renewal of borrowing period)

EBSLG Continental Group Meeting Ljubljana ProQuest SCIENCEDIRECT SOCIAL SCIENCE CITATION INDEX SOCIAL SCIENCE PLUS SOCIOLOGICAL ABSTRACTS SWETSCAN WEB OF SCIENCE WORLD MARKETING DATA AND STATISTICS ABI/INFORM GLOBAL COBISS - COBIB COBISS - KATALOG CEK DIGITAL DISSERTATIONS EBSCOhost EMERALD Fulltext EUROMONITOR FRANCIS GV IN INSPEC IUS - INFO IZUM – COBISS JOURNAL CITATION REPORTS OCLC FIRST SEARCH Online databases In testing phase: DATASTREAM Advance 3.5, REUTERS Business Insight E-services (2)

EBSLG Continental Group Meeting Ljubljana More than diploma works, master’s degrees, and dissertations are now available online (in full text in pdf format). Searching is possible with Google search machine It means that the library staff may now concentrate on other activities with higher value-added than just lending the books E-services (3)

EBSLG Continental Group Meeting Ljubljana Survey of Library users In order to better asses the expecations and satisfaction of Library users a special survey was conducted by the Library in November/ December 2003 The main impact was focused on the needs of our students (graduate nad postgraduate), the needs of faculty members and other Library users were not emphasized

EBSLG Continental Group Meeting Ljubljana Survey Methodology The survey based on questionary with 15 questions –Online, and –hard-copy questionaries 290 responses

EBSLG Continental Group Meeting Ljubljana Survey participants

EBSLG Continental Group Meeting Ljubljana Results (1) main reasons for visiting CEL: –borrowing of textbooks (69%) –use of computers and Internet access (62%) –borrowing of other books (59%)

EBSLG Continental Group Meeting Ljubljana Results (2) Most visitors come to CEL few times a week (46%) or a daily (12%) Satisfaction with library, staff, equipment is generally high (between 3 and 4 on a scale 1-5) Students want more copies of textbook. They want to borrow textbooks for longer period of time

EBSLG Continental Group Meeting Ljubljana Results – usage of e-services 57% rarely use online databases 45% rarely read e-newspapers 51% rarely use other e-services of CEL 83% rarely use Biblio-phone

EBSLG Continental Group Meeting Ljubljana ,79% 10/90 6,55% 20/80 11,72% 30/70 10,00% 40/60 14,48% 50/50 10,69% 60/40 11,03% 70/30 7,93% 80/20 11,38% 90/10 Percentage of users Ratio between material and digital source of information Results – use of e-services

EBSLG Continental Group Meeting Ljubljana Main findings The ratio between material and digital source of information is approximately 50:50 Students are familiar with computers and use of Internet but they rarely use e-services 82% of students mention insufficient number of computers as one of the main problems of the Library

EBSLG Continental Group Meeting Ljubljana Future work increase the awareness and motivation of students to use e-services and online databases increase the possibility to use those services

EBSLG Continental Group Meeting Ljubljana Increasing awareness Promotion of new services among students –In all study programmes, one hour of computer labs in 1st semester will be devoted to the use of e-services at CEL –In those labs advantages and possibilites of using online databases will be highlighted

EBSLG Continental Group Meeting Ljubljana Increasing awareness (2) special workshops, where the use of online databases is demonstrated on practical examples

EBSLG Continental Group Meeting Ljubljana Increasing motivation Teaching staff should encourage students to use international sources and world-class journals as sources for their seminar or diploma work

EBSLG Continental Group Meeting Ljubljana Increasing the possibilites reorganization and redesign of the CEL homepage –in 1998 CEL homepage has been awarded as the best home page of the Slovenian libraries –currently the homepage is not structured in a suitable way –for an unexperienced library user it is quite difficult to find a suitable service or online database

EBSLG Continental Group Meeting Ljubljana

EBSLG Continental Group Meeting Ljubljana

EBSLG Continental Group Meeting Ljubljana Summary by Month Month Daily AvgMonthly Totals HitsFilesPagesVisitsSitesKBytesVisitsPagesFilesHits Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun May Apr Totals Visits of Central Economic Library WEB server

EBSLG Continental Group Meeting Ljubljana

EBSLG Continental Group Meeting Ljubljana Increasing the possibilites (2) As the access to most online databases is limited to computers at FEUL, the number of computers in computer room should be increased

EBSLG Continental Group Meeting Ljubljana Mission All activities strive to achieve the final objective of everyone involved: to enable students, faculty members and other library users to find the desired information quickly, efficiently and in a user friendly way, regardless of the source.

EBSLG Continental Group Meeting Ljubljana Conclusion In today’s world information is crucial Possibilities to obtain information are increasing Libraries play important part to achieve the information e-services are partly complement and partly substitute for existing ways

EBSLG Continental Group Meeting Ljubljana Thank you Thank you for your attention Questions, suggestions?