Age Concern Barnsley Independent Brokerage Service “Support Brokerage involves the assistance that people need to work out what their choices will be, and the support required to make it happen.”

Age Concern Barnsley Independent Brokerage Service “ An Approach To Brokerage” THE PERSON AND THEIR FAMILY PAID BROKERS, ADVOCATES AND INFORMATION GIVERS PAID STAFF INVOLVED IN PEOPLES LIVES ORGANISATIONS RUN BY DISABLED PEOPLE NEIGHBOURHOODS AND LOCAL NETWORKS

Age Concern Barnsley Independent Brokerage Service Project Summary To establish an Independent Brokerage Service to support the extension of Direct Payments and the development and use of Individual Budgets. The project will be run by a coalition of vol/com sector partners acting together as a consortium with a lead body [Age Concern Barnsley] to build capacity of vol/com sector organisations and local communities to develop & deliver flexible and accessible brokerage services. IBS will support vol/com sector partners with the recruitment, training, registration and accreditation of Brokers. With this support vol/com sector organisations (members of the consortium) will develop and manage Brokerage Services.

Age Concern Barnsley Independent Brokerage Service Community Mapping Time Bank BARNSLEY THE PERSON AND THEIR FAMILY PAID BROKERS, ADVOCATES AND INFORMATION GIVERS PAID STAFF INVOLVED IN PEOPLES LIVES ORGANISATIONS RUN BY DISABLED PEOPLE NEIGHBOURHOODS AND LOCAL NETWORKS Where do I go to get the information and support I need? Who do I tell if it’s not there?

Age Concern Barnsley Independent Brokerage Service

Age Concern Barnsley Independent Brokerage Service The Journey so far……………. A project board is set up which meets regularly to discuss the progress of the project plan and put things into action. Communication Network (BEN), newsletter, A short film is being created for information Found support nationally to train the support planner/brokers (first day of training tomorrow) Have set up a drop in centre for planning every Wednesday pm.

Age Concern Barnsley Independent Brokerage Service Brokerage Fees Accreditation of brokers Quality Assurance Risk The role of Social Enterprise AND any other questions that need answering.

Age Concern Barnsley Independent Brokerage Service Remember - don’t let unanswered questions stop you getting into the boat!!!!!

Age Concern Barnsley Independent Brokerage Service What does this mean to providers and what do we need to think about for the future? 1. How do providers develop our existing services and supports that both self funded and people with individual budgets and personal budgets would want, to embrace self directed support. 2. How do providers develop new services and supports that both self funded and people with individual budgets and personal budgets would want.

Age Concern Barnsley Independent Brokerage Service Challenges and Opportunities Challenges  As things stand at the moment we in effect have one commissioner. As personalisation develops we will be dealing with several hundred individuals who will be purchasing/commissioning their own services as customers in the market place.  We need to develop unit costings for all of our services – A menu and tariff of what is available.  We need to manage a mixed economy of block contracts and individual budgets and work through the transition.

Age Concern Barnsley Independent Brokerage Service Challenges and Opportunities cont’ Challenges  We need to think about how we ensure payment of invoices from individuals who are self funding.  We need to think about quality control.

Age Concern Barnsley Independent Brokerage Service Challenges and Opportunities cont’ Opportunities New work! New Roles P.A.s rather than Support workers? Families as commissioners, managers and providers of services? Care managers as social workers? Brokerage Menu of services Financial Recruitment and supervision of staff Payroll Housing ‘One stop shop’

Age Concern Barnsley Independent Brokerage Service Change The Unknown Uncertainty –Block to spot, spot to Direct Payment, direct payment to Individual budgets –New ways of commissioning and contracting –New ways of providing –New ways of working with users and families –New ways of monitoring Implication for providers

Age Concern Barnsley Independent Brokerage Service

Age Concern Barnsley Independent Brokerage Service

Age Concern Barnsley Independent Brokerage Service Will Commissioners commission in new ways? Will providers like us be more transparent in how we charge for our services? Will Social services change their ways of working? Will families and carers want to take on new roles and responsibilities? Will we all be willing to share our power, listen to each other, and work together so everyone has the opportunity to experience self directed support? Challenges

Age Concern Barnsley Independent Brokerage Service Opportunities?

Age Concern Barnsley Independent Brokerage Service

Age Concern Barnsley Independent Brokerage Service Visions of Possibility: 1.ACB could develop a role for community facilitators, who would support individuals to get out and about in their local community. 2.ACB could further develop the shopping service using volunteers to support people to do their own shopping, support the persons independence.

Age Concern Barnsley Independent Brokerage Service T ogether we are better R esearch, reflect and reshape. A ll work together to find solutions N ot giving up when faced with challenges S upport people in the way they want to be supported F orm meaningful partnerships O ngoing Openness and honesty R emain Resolute M ap the local community A lways remember - people are experts by experience T est new ideas I nformation is the key, find effective ways of sharing it O pen peoples minds, change peoples hearts N ever lose sight of the vision to shift the power It’s your turn to put the Blue Sky thinking into action……