TOUR and COURSE DESCRIPTION Take this tour and see some of what goes into world-class production. Visit GM Baltimore Operation’s impressive 100 percent landfill-free facility that won the 2008 Green Manufacturing Award from the state of Maryland and was among the winners of the first annual Maryland Green Registry Leadership Awards this July. Learn how Lean techniques of Production Cells and line balance, Total Productive Maintenance (TPM), Pull/Kanban, Visual Systems, ANDONS and musical alarms are making a difference. Hear how management and union workers have fostered an open work culture with a "living agreement," rather than the traditional contract. GM Baltimore is also the only facility to produce the Hybrid 2MODE transmission. Take this tour and bring new ideas back to your place of business. After the tour there will be a presentation on a proven effective 7-Step Problem Solving / Process Improvement methodology based on Deming’s ‘Plan-Do-Check-Act’. The basic quality tools will be covered in the context of this process. All organizations need a standard problem solving process in order to sustain a lean transformation. Participant Benefits Who Should Attend 7-Step Problem Solving Process with Basic Quality Tools June 12, 2012 | White Marsh, MD See a wide assortment of lean concepts under one roof. Learn how this site has effectively engaged the workforce to not only implement world class concepts but sustain them during its 12 years of existence. Learn a proven effective problem solving / process improvement methodology. Participants are encouraged to bring with them a real problem for use during the afternoon presentation. Anyone with an interest in improving his or her problem solving abilities. This event has broad application to people in any company, and in any role - operations and support personnel, hourly associates to the CEO – all can benefit from attending this event. Companies that have an interest in the application of Lean/Operational Excellence in a union environment General Motors Company LLC GM Baltimore Operations, formerly Allison Transmission, was opened in 2000 as a breakthrough initiative between GM, UAW and local/state government to develop a state of the art manufacturing environment with people at its core. This 500,000 sq. ft. facility was designed to be worker-friendly with natural light, clean white surroundings, safe and ergonomically designed work stations. GM's Powertrains represent “GM quality under the hood.” For 2012, GM's global line-up of advanced Powertrains is dedicated to driving consumers further on a gallon of fuel. For the 2012 model year, many of GM’s Powertrains are equipped with features such as Direct Injection, Variable Valve Timing and Flex Fuel applications that allow for an overall, better driving experience, while improving fuel economy. GM Baltimore Operations was host to one of the highest rated tours at the 2010 AME Annual Conference!!

COURSE AGENDA Tuesday, June 12 th REGISTRATIONGeneral Motors Company, June 12, 2012 FEES AME Member $ Non-Member $ Payment (please check one) __ Check Enclosed __ Purchase Order Account Number:_________________________________________ Expiration Date:__________________ Security Code:____________ Signature:_______________________________________________ Purchase Order Number:___________________________________ AME Payment Policy – Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry. Cancellation Policy – Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made any time prior to the stat of the workshop. This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. Purchasing refundable airline tickets is recommended. 8:30 a.m.Registration 9:00 a.m.Introductions, Company Background, Tour Instructions 9:30 a.m.Plant Tour, Q & A 12:00 noonLunch 12:30 p.m.Presentation: 7-Step Problem Solving / Process Improvement methodology 1. Understand Process 2. Define and Select Problems 3. Analyze Root Causes 4. Select Countermeasures 5. Do (implement countermeasures) 6. Check (effectiveness) 7. Act (to make standard) 4:00 p.m.Wrap up Location GM Baltimore Operations Philadelphia Road White Marsh, MD Tele: (John Raut – Quality Department) Local Hotels (within 1 mile) Residence Inn White Marsh 4980 Mercantile Road Baltimore, MD Hampton Inn – Baltimore White Marsh 8225 Town Center Drive Nottingham, MD (Note: there is also a Hilton at the same location: ) Fairfield Inn & Suite 8477 Cordon Way Baltimore, MD Step Problem Solving Process with Basic Quality Tools June 12, 2012 | White Marsh, MD