Local Government Learning and Development Network Learning Solutions Report 10 February 2014

L&D Network 2 Program LGNSW MEETING Welcome and Introductions Upcoming LGNSW events ASTD Global Report Relational Selling Lunch GTAN MEETING Funding arrangements – DEC GSA Report GTAN Skills sets VET research reports and professional development

L&D Network 3 Trends Writing skills (grant writing and report writing) Handling Difficult People and Verbal Judo Strategic Planning Finance for Non Finance Managers

L&D Network 4 Upcoming Conferences Seminars Employment Law Seminar – 16 May 2014 PA/EA Conference - 20 June 2014 (dinner on 19 June) Both events are in Sydney

L&D Network 5 February Workshops WHS Risk Management Friday 14 February – Sydney Friday 28 February – Newcastle Customer Care Professionalism Thursday 20 February – Port Macquarie English Grammar and Punctuation Tuesday 25 February – Ballina Writing Winning Grant Applications Tuesday 25 February – Dubbo

Presented on the 15 February State of the Industry GLOBAL REPORT 6 American Society of Training and Development

L&D Network 7 Code G500 – Fortune 500 companies BEST – award winning companies recognised by ASTD Consolidated – average of respondents to the survey

AVERAGE DIRECT EXPENDITURE PER EMPLOYEE (U.S$1,195) Note: Consolidated data for 2005 are not available due to transition to WLP Scorecard

LEARNING HOURS USED PER EMPLOYEE = 30.3 hours Note: Consolidated data for 2005 are not available due to transition to WLP Scorecard

DIRECT EXPENDITURE AS A PERCENTAGE OF PAYROLL (3.6%)

11 EXPENDITURE DISTRIBUTION (CONSOLIDATED)

AVERAGE EMPLOYEES PER L&D STAFF MEMBER (NOT ADJUSTING FOR OUTSOURCING) = 400 Note: Consolidated data for 2005 are not available due to transition to WLP Scorecard

AVERAGE COST PER LEARNING HOUR USED (U.S$89) Note: Consolidated data for 2005 are not available due to transition to WLP Scorecard

AVERAGE PERCENTAGE OF LEARNING CONTENT BY CONTENT AREA

INSTRUCTOR-LED DELIVERY METHODS (AVAILABLE) Instructor-led classroom Instructor-led online Instructor-led remote (satellite, video, etc.) All Instructor-led

16 Conclusion The data presented in this State of the Industry report can be used by organisations to help them benchmark their training programs and make educated decisions for their training offerings. When using these data ASTD makes the following suggestions: Keep in mind the data reported here are averages and reporting organisations change from year to year. Don’t aim to replicate the numbers presented. Instead, observe the trends over time and use the information as a benchmark to compare your own data and trends. Use the data reported by industry size when available. When possible, look to the tables to review data by organisation size, which will more closely mirror your organisation. In 2012 we saw organisations continue to invest in their employees despite a challenging economic environment. Organisations faced with an increasing number of employees managed to maintain training and development opportunities delivered in a variety of methods and on numerous topics.

17 US Training Salaries Customer Service Trainer = $47,000-$62,000 Training Manager = $40,000 - $110,000 (Median $66k) Training Centre Manager = $68,000 - $110,000 Technical Trainer = $40,000 - $86,000 AUSTRALIA Training coordinator $46,000 - $87,000 (median $60K)