“Strategic Plan (2008-2013) and Agency Accreditation” San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008 Where applicable, for Board reference, we annotate each slide to identify key words of Council on Accreditation standards that support the information or action discussed. Human Services Agency County of San Mateo www.smchsa.org

______________________ A culture of excellence that fosters community connections and greater well-being for all ______________________ San Mateo County Human Services Agency: Strategic Plan 2008-2013

Why We Can Make a Difference COUNTY SHARED VISION 2025 Linking it all together … Practice Excellence … San Mateo County H.S.A. STRATEGIC PLAN: 2008-2013 COUNTY OUTCOME BASED MANAGEMENT H.S.A. QUALITY IMPROVEMENT & ACCREDITATION

HSA Strategic Plan: 2008-2013 Why a Strategic Plan? *Listen & Respond to Community *Renew Our Mission, Vision, Values *Set New Directions *Maintain and Increase Organizational Capacity

Agency Accreditation Why “COA” Accreditation? A Standards-Based Strategy to: *Achieve our mission *Increase our capacity *Measure and Validate our quality

Strong Administration Accreditation Standards Community ● Integrity ● Achievement Strong Administration and Management Practices Measurable, Effective Service Delivery 795 COA standards apply to H.S.A. Almost 10,000 pages of documentation

Call to Action: Community CUSTOMER SERVICE ACCESS TO AGENCY SERVICES SERVICE NEEDS AGENCY VISIBILITY IN COMMUNITIES TARGET LIMITED RESOURCESBASED ON NEED CULTURAL & LINGUISTIC RESPONSIVENESS Future of H.S.A.

CHANGING DEMOGRAPHICS MANDATES & FISCAL SANCTIONS Call to Action: Policy Issues Future of H.S.A. CHANGING DEMOGRAPHICS HIGH COST OF LIVING SUSTAINABLE EMPLOYMENT FISCAL UNCERTAINTY DISPROPORTIONALITY MANDATES & FISCAL SANCTIONS

Vision, Mission, Values Every child, adult, and family lives in a safe, healthy, thriving community Vision Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being Mission Collaboration Learning practices Excellence in providing quality human services Accountability Respect Values

Strategic Goals: 2008-2013 Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff Promote Greater Self-Sufficiency among Most Vulnerable Residents Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services Facilitate Improvements in Agency Capacity to Support Better Services HSA Strategic Plan Culture Child & Family Well Being Self- Sufficiency Internal Agency Capacity Community

Internal Agency Culture External Environment Recognized for leadership, caliber, integrity Visible & embedded in communities Accountable & financially viable Internal Agency Culture Staff shares ownership in creating solutions Progress & quality monitoring of outcomes Process & systems improvements that reflect best practices & evidence-informed standards HSA Strategic Plan Culture 11

Greater Self-Sufficiency Employment Increase participation in CalWORKs Welfare to Work employment activities Health Care Increase enrollment and retention in the Medi-Cal program Food Security Increase enrollment and retention in the Food Stamp Program HSA Strategic Plan Self- Sufficiency 12

Child, Youth, & Family Well Being Child Safety Children do not suffer recurrence of abuse Children are safe in out of home care Permanency Children do not re-enter the system Timely adoptions for children in foster care Placement stability for children in foster care Well Being Social workers meet w/foster children monthly Equitable Outcomes Equitable outcomes for children of color in the child welfare system HSA Strategic Plan Child & Family Well Being 13 13

Targeted Communities H.S.A. Consumers Community Well Being Targeted Communities Residents know how to get help in their own communities before needs escalate Residents access services to address their basic needs H.S.A. contributes to local prevention & early intervention continuums of care H.S.A. Consumers Feel their initial meetings with us are welcoming, strength-based, linguistically & culturally responsive Report that staff help them to navigate the system Report their basic needs were met Exit equipped w/menu of community supports HSA Strategic Plan Community Well Being 14 14

Human & Information Capacity Financial & Physical Capacity Internal Agency Capacity Human & Information Capacity Leadership has the knowledge & information they need to be effective Training results in improved client/customer service Financial & Physical Capacity Financial management practices are in compliance Resources maximized by creative revenue enhancement & cost reduction activities Customer Service Staff & community partners are aware of Program Support policies & services Staff & community partners say Program Support helped them navigate County systems to get their needs met HSA Strategic Plan Internal Agency Capacity 15

Our Commitment Culture Self- Sufficiency Internal Agency Capacity MISSION ASSIST INDIVIDUALS & FAMILIES TO ACHIEVE ECONOMIC SELF SUFFICIENCY PROMOTE COMMUNITY & FAMILY STRENGTH ENSURE CHILD SAFETY & WELL BEING HSA Strategic Plan Culture Child & Family Well Being Self- Sufficiency Internal Agency Capacity Community VALUES Collaboration Learning Excellence Accountability Respect VISION EVERY CHILD, ADULT, and FAMILY LIVES in a SAFE, HEALTH, THRIVING COMMUNITY Human Services Agency County of San Mateo www.smchsa.org

HSA Strategic Plan/COA Culture Child & Family Well Being Self- Sufficiency Internal Agency Capacity Community THANK YOU Human Services Agency County of San Mateo www.smchsa.org