Information and resources – what do you need? NHS Education for Scotland: Developing SSKS and The Knowledge Network to support the Workforce in implementing the Self Directed Support National Strategy and Bill 25 th June 2012

Introduction Quick overview of: –What we are developing? –Who is this site for? –How are we finding out what information people want and need? What have we found out so far? –What are SSKS and The Knowledge Network and why are we developing them when other sites exist? Hearing from you: –Main groups of users –Focusing on one user –How would the user that you have identified like information presented?

What are we doing? To enable the workforce to support people to have choice and control on how their individual budgets are used by: 1.Information - providing access to existing quality assured information, amalgamating and sign posting existing information for practice. 2.Learning resources - seeking to challenge and enhance practice by providing access to resources to encourage reflection and learning.

Who is this resource for and when will in be ready? SDS has relevance to a wide and varied audience, including: –service users, practitioners in health and social services, the new personal assistant role, educators and many more. – Information will be made available to support the social services and health workforce. 9 month project, due for completion by end of January 2013.

How are we uncovering the information needs of the workforce? 1.Key stakeholder interviews 2.Questionnaire consultation Virtual reference group

What have we uncovered so far? 79 responses to the questionnaire, mainly from managers: SDS general information and topics for practice SDS and personal and professional development

SDS general information and topics for practice

Employer law Partnership working Service redesign Risk enablement Assessment and evaluation Disability rights Co-production Workforce planning Commissioning & Decommissioning Motivating staff Managing change Service models Workforce development Best practice blueprints Innovation in service Assessment and evaluation Outcomes focused monitoring Support organisations Implementing self-directed support Examples of SDS in practice What is self-directed support Personalisation Personal outcomes Implementing self-directed support – 69% Examples of SDS in practice – 82% What is self-directed support – 65% PersonalisationPersonal outcomes – 67% Risk enablement – 63% Workforce development Innovation in service Assessment and evaluation – 62%

SDS personal and professional development needs

Resilience Self Awareness Effective partnership working Empathy Negotiation Influencing Reflective practice Empowerment Leadership Motivating Asset based approach Facilitation skills Creative thinking Communication Listening Positive risk taking Assessment skills Self AwarenessLeadership – 60% Assessment skills – 63% Empowerment Communication – 58% Reflective practice – 56%Creative thinking Facilitation skills – 52%

What’s already out there?

What are SSKS and The Knowledge Network and how do they work?

We need you !

Exercise 1 (a) Who are the main groups of users? Front line worker Personal assistant Corporate and strategic leaders Manager Other? Time for activity – 5 minutes

Exercise 1 (b) Focusing on one user, getting more specific Time for activity – 15 minutes

Exercise 2 Presenting information to users Time for activity – 10 minutes

Front line worker Someone who provides social services directly, e.g. support worker, practitioner, social worker, occupational therapist, physiotherapist Personal assistant Corporate and strategic leaders Someone with governance or strategic responsibilities for social services, e.g. elected member, management board member Manager Someone who has a management or supervisory role, e.g. team leader, middle/senior manager, training/policy manager OPTION 1: Information categorised by job roles

OPTION 2: Information categorised by topics SDS Home Topic 1 Topic 2 Topic 3 Topic 4 Topic 5 Topic 6 Intro textIntro textIntro textIntro textIntro textIntro text Search all of SDS site…..

Outcomes focused support planning Support plan agreed Support provided Review The gateway ‘Pre assessment screening’ Assessment of needs ‘Eligibility’ Discussion options Direct payment Support arranged Support provided Direct the support Self directed support Click on a stage in the process below to get access to practical information on self directed support including case studies and support organisations. For each stage, you can also access a range of learning materials. OPTION 3: Information categorised by a process

A blend of all of these approaches?

Get in touch Contact Knowledge Services Group: Susan Lindner - Sandra Davies - Susan Paterson – Complete the consultation questionnaire: Join the virtual steering group: Contact Susan Paterson for more information