TECH PROJECT COMPANY X DOCUMENTATION PLAN ANALYZE PHASE November 13, 2013 Stephanie Sachs & Shane Hatchett

Analyze Phase Brief Review of Project Project Schedule CTQ Tree KPOV Data Collection Summary KPOV Graphs Fishbone Diagram KPIV Data Collection Summary KPIV Graphs Conclusions

Brief Review of Project Company X has embarked on an ambitious plan to expand across the country. In order to do so, they need to standardize the way they create, disseminate, and retain policies. To that end, Company X decided to implement a new software to document their business policies, processes and procedures. They want to train users and deploy a new process for managing their documentation. An external consultant will provide software implementation, business process improvement, and training to Company X.

Project Schedule TaskOwner Milestones DefineProject Team XXX Champion/Define Presentation MeasureProject Team XXX Measure Presentation AnalyzeProject Team XXX Analyze Presentation ImproveProject Team XX ControlProject Team XXX Improve/Control Presentation

CTQ Tree

KPOV Data Collection Summary Tabular Data Total time (days) to open a new distribution center Total time (days) to onboard a new employee Data collected for 5 location openings and 12 new employees Graphical Data Total Time to Open New Distribution Center Compared to Average Total Days to Onboard Employees compared with Average

KPOV Tabular Data

KPOV Graph

Fishbone Diagram

KPIV Data Collection Summary Headcount Number of positions Number of Active Policies This measures the volume of policies, processes and procedures Decentralized Portal Utilization Rate The percentage of employees who access the local portals (intranet) at least once per month Number of Remediations Needed Number of coaching sessions required to correct errors made

KPIV Tabular Data MonthHeadcountNumber of Active Policies Decentralized Portal Utilization Rate Number of Remediations Needed December %17 January %17 February %18 March %15 April %18 May %23 June %19

Conclusions Data Analysis Headcount is increasing Volume of documentation is snowballing; possible duplications People are not using the portal consistently KPIV & KPOV Issues No central repository Remediation is required because of gaps in knowledge; inconsistent documentation