SROI Report Card Year 8: Oct 09 – Sep 10

Social Mission Overview SROI Report Card: Year End 2010 GoalsMethodsSuccess Metrics Hire couriers and office administrative staff from disadvantaged youth population Provide transitional work experience to enable youth to develop employability skills, a resume and a support network Enable youth to access the mainstream job market Enable youth to stabilize life situation, begin a career path and leave the shelter system Recruit youth serving agencies across Toronto Provide a real job, not a job training experience Establish a supportive management environment Assist youth with planning and making next steps regarding housing and employment Youth meet or exceed job expectations TurnAround helps youth secure next job and establish a career path Youth are able to get off and stay off government financial assistance

Financial Performance SROI Report Card: Year End Revenue$338,654 Salaries and Commissions$310, Grants and Subsidies$ Operating Profit (Loss)($21,249) Cumulative Revenue (over 8 years)$1,878,344 Cumulative Operating Profit (Loss) (over 8 years) ($93,043) Total (cash) Investment to date$100,000 Sales fell 5% from 2009 revenue of $356, new customers in 2010 Entered into partnership with a GTA delivery firm in order to provide clients with a wider range of delivery options. Financial Metrics Business Overview Cumulative Societal Cost Savings (8 years) 2010 Total Societal Cost Savings$ 12, 714 Cumulative Shelter Cost Savings (8 years)$162,066 Cumulative Government Income Support Cost Savings (8 years) $176,805 Cumulative Employment Services Cost Savings (8 years) $159,754 Total Cumulative Societal Cost Savings (8 years) $498, 625 Social Return on Investment (SROI)258%

Social Return on Investment SROI Report Card: Year End 2010 Annual Social Metrics 2010 Total number of people employed (target group) :11 Number of new hires (target group)7 % of new hires unemployed at time of hire100% % of new hires receiving income supports at time of hire 14% % of new hires using services from youth agencies at time of hire 100% Housing situation at time of hire (new hires): Living with family: 71% Independently: 57% Couch Surfing: 14% Average age 22 Male % / Female %82% / 18% Grade 12: 55% Less than Grade 11: 22% College Diploma: 22% Reasons for difficulty finding employment: Employment and Training: 73% Unstable Housing: 18% Emotion and mental health issues: 18% Average tenure:10.5 months Target Group Employee Overview 2010

SROI Definitions and Calculations SROI Report Card: Year End 2010 Target Group: The target hire group was drawn from youth (up to 29 years) that worked at TurnAround Couriers for over 2 months (2002 – 2006) and for over 3 months (2007 – 2010) over a 8 year period. Target hires complete surveys, exit sheets to obtain socio-economic data. Only these hires are considered for cost savings and SROI calculations. Total Societal Cost Savings: Shelter Cost Savings + Government Income Support Cost Savings + Employment Services Cost Savings Shelter Cost Savings Shelter cost savings for a new hire recruited from a shelter is calculated as the average stay for a youth in a Toronto shelter of 4.5 months or 137 days multiplied by the average per diem cost a Toronto youth shelter receives per youth per day from the City of Toronto Housing and Shelter Services of $53 (2005 baseline cost). For SROI reports from 2005 and onwards, an additional 3% is added every year to this base cost to account for inflation, making the 2010 per diem cost approximately $61. Government Income Support Cost Savings Government income support cost savings for a new hire who reported receiving income support prior to being hired at TAC is calculated as the number of months employed at TAC in a year, multiplied by the cost of income supports for a single person or person with dependants ($585/$1005, 2010). Employment Services Cost Savings As of 2010: Employment services cost savings for a new hire who reported receiving assistance from community service agencies prior to begin hired at TAC is calculated as the average duration that youth receive employment services (2.2 months, 2010) subtracted from the average duration for receiving employment services (4 months) and the cost savings of the difference based on the average cost for serving an individual ($1854) (Employment Ontario, Employment Service delivery model for assisted clients). Prior to 2010: Youth community service agencies were canvassed in 2005 to determine the annual baseline cost of delivering employment services. Cost estimates were based on annual per head budget estimates given by 4 Toronto -based youth service agencies and an average was taken to account for this baseline cost: $ $ $ $3786 /4 = $2726 SROI: Cumulative cost savings to society (over 8 years) / Total investment made to date