Teamwork in Administration Unit 10

People skills Having people skills is a key requirement in most organisations today. You cannot choose your colleagues. Two of the main groups of people you will deal with regularly are your colleagues and your customers. you will be expected to work with your colleagues to achieve common objectives and to provide assistance and information to your customers when required. Anyone can get on with people they like and enjoy being with. The hard part is learning how to develop and maintain good working relationships with people you find less easy to handle.

The aim: Not to make you a ‘perfect’ person but to help you to understand about ‘people skills’ so that you can develop you own skills in this area and also learn some strategies for coping when things go wrong!

Team work A group of people working towards the same goal What is a team? A group of people working towards the same goal I understand that the level 1 and 2s have already discussed this with Alicia and come up with some excellent ideas. Some level 2s and the level 3s have done 2 assignments last year. Can you think of 6 of the most important skills you need to have when working as part of a team.

Can you tell me some of the skills an effective team worker may have? good communication enthusiasm listening skills respecting others keeping an open mind being assertive Others could be co-operation compromise planning patience

Top tips for trouble-free teamwork: Make sure you know what needs to be done and the tasks that you have to do Know what resources are available to you Are there any deadlines? You need to find out. Know the procedure to follow if you have a problem

Remember … Prior Planning Prevents Poor Performance

How to plan: can you answer the following questions… What’s our objective? Where are we going to work? What do I have to do? Why am I doing this? How do I do it? When do I have to do it by? Who do I tell when I’ve done it?

Reflection How did it go? Did you succeed? Strengths Weaknesses Did you succeed? What could you have done better?

The Red Indians/Native Americans used to have pow wow’s exchanging information the used to have a talking stick. You couldn’t talk unless you had the talking stick. It was a HUGE no no to talk without the stick

Forming a team There are studies that show what kind of a team player you are but first we’ll practice working in a team selected at random. You will need to make notes of decisions made and task allocation. You will need to reflect each lesson on what you’ve done and how you feel about it. I’ll give you forms to complete for both of these.