Water Supply – Your Procurement Options Presentation by Shaun Spencer Energy Management Unit London Borough of Hackney

Agenda Changes to the Water Industry Legislation led Water Procurement What does this mean for us as a ‘Local Authority’? What does this mean for you as a school?

Changes to the Water Industry Defra The Department for the Environment, Food and Rural Affairs (Defra) has overall responsibility for reforming the water market in England. Defra is responsible for governing the process and making sure the necessary legislative changes are in place as per the Water Act 2014. Ofwat Ofwat, the Water Services Regulator, is responsible for implementing and monitoring the new market. This involves aspects such as setting the charging guidelines, the licensing regulations (all companies need to be licensed before they can operate), and the service standards. Ofwat is also responsible for raising customers’ awareness of the new market by providing factual information and guidance, and for protecting customers through conditions in company licences and a Code of Practice. MOSL Market Operator Services Limited (MOSL) is responsible for the essential central IT systems that enable non-household eligible business, charity and public sector customers to switch between water retailers.

Industry Changes - Water Market deregulation One company managing wholesale and retail Customer deals with supplier predominantly

Government Legislation – Local Authority LA need to act CCS Framework – Similar to existing contracts but specific to Water Industry London Energy Project – Lead procurement on behalf of LAs & other government agencies Procurement delivered by YPO (Yorkshire Purchasing Organisation) Consolidated Supply accounts Key Account Manager Updated SS 25/7

Government Legislation – Local Authority LA need to act What does this mean for us as a school? Join the LA (benefit by Aggregated Volume) Access to Team Energy (Sigma Database) to view Cost & Consumption data & billing Query Management & Dispute resolution Benefit from LA data collection to take a view on an individual basis Updated SS 25/7

Alternatively Manage your own contract – Including Queries & Disputes Stand Alone School Account Enter an agreement with LASER Manage your own contract – Including Queries & Disputes Ability to choose your supplier Organise individual Direct Debit Mandate Update SS 25/7

Data Quality We have obtained data that Thames presented to Castle Water Including some School Account Data School to review data & confirm Meter details are accurate Provide up to date meter reads Provide corrections to Datasets where possible to ensure a more accurate Water Consumption Models which in turn will get us a more accurate price Updated SS 25/7

Castle Water Invoice Identify Your SPID Identify you Water Meter Identify your Estimated annual Consumption

Usual Billing Practices Billed to current invoiced read Date Billed in advance (rateable value) Meter Detailed on the invoice Invoice lets you know cost, consumption & period Non – metered account Typically a year in advance – 1st April – 31st March Fiscal Year

Unusual Billing Practices School billed in advance (despite having a metered account) Customer reading, refused Issued an invoice that billed in advance to the end of February.

Unsuccessful Reads Offer Photographs as evidence – showing the MSN & Read Clearly include date where required

There will be teething problems For this reason, we are ‘Getting our house in order’ You can join us (we can provide a Service Level Agreement SLA now that the procurement is complete) Alternatively you can find your own supplier or stay with your current supplier Update https://www.gov.uk/government/uploa ds/system/uploads/attachment_data/fi le/585258/4572- 16_Water_for_schools_A5_flyer.pdf

Our New Contracted Water Supplier Add “Wave have kindly prepared a ‘Schools Pack’ which we intend to share with our mailing list…” Wave have kindly prepared a ‘Schools Pack’ which is available on request

Call to Action Council Energy Procurement Dedicated admin resource Water bills, photographs Update

Thank You Shaun Spencer '020 8 356 3299 Energy Management Unit + energy@hackney.gov.uk Presentation available on request