2019 ACT IAC Conference Rajiv Uppal, CIO April 10, 2019

Rajiv Uppal Who Am I? Most of my career Joined in 2016 Joined in 2018 PRIVATE SECTOR Involved in software startups USDS focus of user centric or customer centric thinking

Centers for Medicare & Medicaid Services Established Supports Over 6,200 Employees 1977 Our IT Portfolio is vast and significant – major investments (those with funding that’s over $10 million per year) account for approximately 94% of our portfolio. WHAT IS CMS? Total IT funding, as reflected in the FY 2019 Operating Plan, was $2.8 billion Pay providers $701.8 Billion 2018 1,250,257,000 Claims Processed 143,000 claims worth $80.1 million per hour

How the Agency is Evolving What Innovations are we doing Improving the Beneficiary Experience Burden Reduction Streamlining Regulations

How IT is Supporting the Agency’s Evolution Emphasis on User-Centric Design – using a customer-centric approach, iterative prototyping process and careful consideration of the entire product experience. Human-centered method for creative problem solving and innovation Using a more effective Governance Framework to promote, Good engineering architecture, Higher levels of security Deployment to the cloud Promoting Agile Development Methodologies And most importantly a “Bias to Action”

Automation & Self-Service How We Are Doing This Agile Data Cloud Automation & Self-Service Workforce

“Bias to Action” The Journey… Insert Text Here Insert Text Here