Effects of Financial and Human Resource Management Controls Utilizing bad information resulting from issues with financial and human resource management controls can likely result from poor decisions being made. It may almost be better to flip a coin than utilize bad information when making decisions. Financial and human resource management controls are in place to help the manager of the rehabilitation center keep track of the finances along with the quality of work being performed by the employees that work for the center. These controls are ways that each of these areas are able to keep tabs on these respective items, and may help the manager make decisions based on accurate information. According to Secord (2003), “A system of internal accounting controls consistent with the generally accepted accounting principles must be maintained to provide adequate corporate supervision over the accounting and reporting activities at all levels” (p. 166). Issues with financial and human-resource control can impact the manager’s decision-making process because the information that they are using to make decisions could be flawed because of the issue. In turn, this would mean that the decision that is made on this flawed information could possibly also be flawed. For instance, having issues with the human resource management control of performance appraisals may mean that an employee may be promoted to a higher position in the rehabilitation center when it may not be an appropriate move for that employee as they may not be able to handle the new responsibilities. It is essential to ensure that there are not issues in the financial and human-resource controls used at the rehabilitation center.

Analysis of Administrative Processes to Track Outcomes and Improve Quality A set method must be used to analyze the administrative processes that track outcomes and improve quality to ensure that there are no discrepancies that slip by the wayside. Administrative processes are necessary to track outcomes, and using the gathered information find ways to improve the quality of care that is given. There are several types of environmental influences related to health care that may affect outcomes and quality within the organization. The first environmental influence would be the finances and health insurance requirements that a patient may have. This may have an impact in the type of care that can be given to the patient as the insurance may not cover certain procedures or they may not be able to afford to pay out of pocket if they do not have insurance. This could impact outcomes because they may not be receiving the best quality of care possible because of these limitations. Another environment influence is research being done at other facilities. These research methods could improve the care that is being given after they are approved. Each doctor may determine what they feel would be the proper treatment for a patient, and it could differ between doctors. Implementing changes based on the information gathered through the administrative process needed to track outcomes will need to be a process that is monitored. Change can be difficult to bring about in any situation, but when changes are warranted in health care, it can be a life or death situation if the change is not successful. One way that change can be tracked and evaluated is by examining the data before and after the change to look for patterns that show there has been an improvement. One situation where change was necessary was in a children’s hospital post-transplantation surgical unit where it had been determined that their current process was not as effective in preventing infection as another hospital’s methodology. The change was implemented and evaluated by evaluating the staff’s understanding. According to (2012), “All nurses were reeducated about the procedures involved in dressing changes and evaluated for competency by a nursing educator” (p. 39). This evaluation also helped to ensure that it was tracked and evaluated.

Conclusion Issues with financial and human resources controls can result in poor decision-making because managers may be depending on the information provided by these controls. Ultimately, bad information can result in bad decisions. There are environmental influences that must be taken into consideration when evaluating outcomes and quality, such as health insurance or research completed by other health care organizations. When changes are made in the rehabilitation center it will be necessary to track and evaluate these changes to determine how effective they have been and if they are fully accepted by the staff.

References McLaughlin, C. P., Johnson, J. K., & Sollecito, W. A. (2012). Implementing continuous quality improvement in health care: a global casebook. Sudbury, Mass.: Jones & Bartlett Learning. Secord, H. (2003). Implementing best practices in human resources management. Toronto: CCH Canadian.