1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for ITSS Application Access Contains guidance on how to create or update your profile and access ITSS Dashboard, SmarterTrack and other sites –SmarterTrack OverviewSmarterTrack Overview Contains a walkthrough of common functions within SmarterTrack, including how to submit a ticket or
ITSS How to Register for ITSS Application Access August 14, 2013 ITSS Request Management Tool
3 ITSS Access ITSS Dashboard - This link is accessible via Deloitte, Internet or CWOPA network - Please log in with your Deloitte credentials (same as Outlook, PMC, etc.) - After logging in, you will see one of the two screens below. Please proceed to the indicated slide # to complete your registration. New User – Go to slide 4 Existing User – Go to slide 6
4 ITSS Registering to use ITSS Dashboard and SmarterTrack
5 ITSS Registering to use ITSS Dashboard and SmarterTrack
6 ITSS Registering to use ITSS Dashboard and SmarterTrack You are now successfully signed up to use ITSS Dashboard and SmarterTrack
7 ITSS Existing User - Updating your Profile
8 ITSS Updating your Profile
ITSS SmarterTrack Overview August 14, 2013 ITSS Request Management Tool
10 ITSS Logging into SmarterTrack
11 ITSS Submitting a Ticket
12 ITSS Submitting a Ticket * indicates mandatory fields
13 ITSS Submitting a Ticket * indicates mandatory fields
14 ITSS * indicates mandatory fields Submitting a Ticket
15 ITSS Submitting a Ticket * indicates mandatory fields
16 ITSS Submitting a Ticket * indicates mandatory fields
17 ITSS Submitting a Ticket * indicates mandatory fields
18 ITSS Submitting a Ticket * indicates mandatory fields
19 ITSS Submitting a Ticket * indicates mandatory fields
20 ITSS Ticket Confirmation
21 ITSS Ticket Confirmation
22 ITSS Ticket Confirmation
23 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored
24 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored
25 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored
26 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored
27 ITSS Replying to a Ticket
28 ITSS * Do not reply to s that the tool sends out, that is not monitored Closing a Ticket
29 ITSS Closing a Ticket
30 ITSS Closing a Ticket
31 ITSS Closing a Ticket
32 ITSS Flow chart SR submitted ITSS receives SR Does SR have all the required information? SR will be returned to submitter No SR updated and resubmitted Does SR have all the required information? No SR processed and confirmation sent SR Closed Yes