-Implementation and Maintenance of ICAO LPR in M-NAV- Vesna Dvojakovska Macedonian Air Navigation M-NAV ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 ELPAC User Group,April 22nd and 23rd 2008

ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 General considerations prior to commencing with implementation of LP in M-NAV Language testing in aviation is of extremely high stakes Address real issues: Awareness of this safety issue Test that has reliability, validity, but also fairness Human resources Social issues Agreement CAA,TU,MATCA ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 General In Estimating the national level of implementation, EUROCONTROL ELPAC, was selected as a Method of assessment of level of proficiency for ATC Certification and accreditation for the test and raters obtained from national supervisory authority State oversight of aviation language training has been established and Training Programmes for Continuation Training Aviation English have been approved mid 2009 and adopted in UTP ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 Testing process Started in 2007 with the ELPAC test and first dispatch was completed by 03/2008 with a ± 80% of success rate. The second testing dispatch was delivered in 2010. Perfect planning prevents pathetic performance! (Yes?) Problems were reported in the process of testing in December 2010 ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

Paper 1-Test Administration The “usual” PC problems for Paper 1 were reported and a very positive feedback for Paper 2. Testing results are as expected. Some candidates reported that questions are irrelevant to their job. Following has been identified as area of improvement: The increase of the answering time; this will avoid putting candidates in a stress position. ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

Our Experience with Implementation of LP Awareness of necessity of language competence in aviation as a safety issue Human factor (raters and candidates) We are all key players in achieving this goal Action Plan for implementation of LP ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 Results of testing ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

Analysis of Success results Ab-initio training Denmark, Sweden, UK,Lux,CZ ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

Analysis of Failure results ATCOs miss the border line ATCOs not taking the test seriously Senior ATCOs age 55-60 ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

Action Plan for ATCOs that fail to meet ICAO LPR Further training was organized in-house for ATCOs who didn’t achieve level 4 (five weeks course) In May 2011, TEA Mayflower test was certified by CAA, as additional test for ATCOs that fail on ELPAC Currently waiting for results from testing held May 2011 If results are not satisfactory, the company, among other solutions, will consider retirement for senior ATCOs or transferring to other units with special concern on social issues ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011

ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011 Conclusion Awareness for this SAFETY issue from all concerned parties Positive approach to ICAO Language Standard and EU Directive Globally harmonized testing criteria Long term solutions ICAO Workshop on Language Proficiency, St Petersburg, 24- 26May 2011