ICT Market Follow up in Morocco Market Observatory/ANRT MOROCCO Mrs Ikrame BELABBES Market Observatory/ANRT MOROCCO September 2010

Synopsis General framework The ICT Observatory Objectives International References Survey Methodology The Survey results ICT for Households and Individuals ICT for Businesses Telecoms/ICT Sector in figures 25/09/2010

General framework The Moroccan Telecommunications Act (55/01) : mission of the information technologies development follow-up, on behalf of the State ; ANRT : centralizer, interlocutor and provider of reliable and up dated information on the ICT indicators in Morocco ; Implementation of the Moroccan Information Technologies Observatory in 2005 : Mechanism of data collection, analysis and dissemination on the ICT sector ; First ICT indicators collection survey launched by the ANRT in 2005 for households and businesses ; Tool supporting decision-making and policy formulation regarding ICT development at the national level. 25/09/2010

ICT Observatory Objectives An accurate and an assessed knowledge of the information society in Morocco ; Follow up of the moroccan ICT sector ; Providing a set of core/relevant indicators enabling : A good decision-making process for the information society take-up ; A follow up in time of the politics impact ; An A posterio evaluation of the politics efficiency aiming the information technologies development ; Morocco classification at the international level regarding access, usage and development of the ICT sector. 25/09/2010

International references Conformity with the recommendations of the international organizations allowing a relevant comparison with other countries ; WSIS Recommendations regarding follow-up and measurement of the information society ; Follow-up of work led at the international level in matter of ICT sector statistics collection and production : Partnership on measuring ICT for development (UNCTAD, ITU, OECD, Eurostat, etc.) : Core list of ICT indicators and définition. 25/09/2010

Survey Methodology

Survey Methodology ICT indicators collection survey for households and businnes is conducted annually (since 2005) ; A sample survey specific to the ICT sector ; Date of launch : january/february of year (n) in order to collect data of year (n-1) ; The indicators selected may be classified into three major groups, according to subject : Level of equipment for households and businesses ; ICT access for households and businesses; ICT usage for households and businesses. 25/09/2010

Sample construction for households 28/04/2019 Sample construction for households Moroccan population structure The target population for the "Households / Individuals" survey consists of people aged 12 and over living in urban or rural areas with access to electrificity (96% in 2009) : 71% of the national population are covered by the survey. The reference base for the population is the main sample resulting from the last census available (2004) ; The survey reaches 6.3 millions of households, corresponding to 99% of national households. 25/09/2010

Sample construction for households 28/04/2019 Sample construction for households In constructing the sample, structural population quotas were taken into account to provide a distribution of the population based on the following: Residential environment : distinction between urban and rural zones. Gender and age of individuals. City region and size. The occupational group of the head of the household. Conducted on a person-to-person basis, the survey covered in 2010 a sample of 1300 individuals. 25/09/2010

Sample construction for businesses 28/04/2019 Sample construction for businesses Two criteria permit to classify the businesses : The size (number of employees) ; Type of activity (ICT sector - Primary sector - Industrial/Manufacturing sector - Service/Transport sector). The sample construction methodology is based on a random choice, which ensure a sample representativeness of the overall national structure. Information source used in constructing the sample is the Kompass (company directory in Morocco). The sample size is about 250 businesses established in Morocco, which represents an error margin of ± 6,2% with a first type risk of 95%. 25/09/2010

ICT Indicators for Households and individuals The results ICT Indicators for Households and individuals

Fixed and mobile telephony Telephony equipement indicators 67% 66% 64% 35% 59% 59% 33% 30% 42% 18% 18% 17% 2004 2005 2006 2007 2008 2009 2004 2005 2006 2007 2008 2009 Household equipment with fixed telephone [% Of total households] Household equipment with mobile telephone [% Of total households] 25/09/2010

Personal computers PC equipement indicators 25/09/2010 32% 8% 27% 6% 17% 16% 4% 13% 11% 3% 3% 2% 2004 2005 2006 2007 2008 2009 2004 2005 2006 2007 2008 2009 Household equipment with PC [% Of total households] Individuals equipment with PC [% Of total individuals] 25/09/2010

Internet (1/2) 25/09/2010 20% 14% 7% 7% 4% 2% (internet cafes, etc.) 69% Workplace 19% 14% Someone else’s home 14% Study location 12% 7% 7% Free access locations 4% 4% devices (including computers) 2% 1% Through a mobile phone 1% 2004 2005 2006 2007 2008 2009 Household equipment with Internet access [% Of total households] Out of home Internet access locations [% of individuals connecting out of home] 25/09/2010

Internet (2/2) 25/09/2010 28/04/2019 Internet users (millions) 2004 2005 2006 2007 2008 2009 Evolution 2008/2009 Level1 3,5 4,6 6,1 6,6 10,3 13,0 +26% Level 2 3,6 4,8 6,9 11,3 13,4 +19% 25/09/2010

ICT indicators for Businesses The Results ICT indicators for Businesses

Businesses Equipement Number of computers per employee 18,96 17,83 16,85 16,85 14,75 14,75 19,08 20,50 19,08 20,92 17,19 18,93 17,62 17,62 17,62 15,90 17,19 17,19 14,10 14,10 24,09 12,72 12,72 13,75 13,75 17,52 17,52 17,52 11,68 11,68 Technology sector Primary sector Industry and construction sectorIndustry and construction sector Services / transportation sectorServices / transportation sector TOTAL PC/employee ratio 25/09/2010

Businesses Equipement Investment in ICT equipement & training ICT’s share of corporate spending and training budgets 30% 10% 9% 25% 6% 5% 6% 4% 4% 4% 8% 9% 9% 5% 7% 5% 2% 3% 4% 1% Technology sectorTechnology sector Primary sector Industry and construction sectorIndustry and construction sectorIndustry and construction sector Services / transportation sectorServices / transportation sectorServices / transportation sector TOTAL Technology sectorTechnology sector Primary sector Industry and construction sectorIndustry and construction sectorIndustry and construction sector Services / transportation sectorServices / transportation sectorServices / transportation sector TOTAL Share of investment devoted to ICT depending on sector Share of training budget devoted to ICT depending on sector 25/09/2010

Internet access Connected Businesses 25/09/2010

Internet access Use of the Internet Uses of the Internet in connected businesses E-mail Get information on products or services Get information from public services Customer services Online banking / financial services Human ressources Transact with public services Online sale 25/09/2010

Internet usages Existence of a web site On average, 40% of businesses have a web site 48% 44% 40% 35% 25% Technology sector Primary sector Industry and construction sectorIndustry and construction sectorIndustry and construction sector Services / transportation sectorServices / transportation sectorServices / transportation sector TOTAL Businesses with a website [% of enterprises connected to the Internet] 25/09/2010

Telecoms/ICT sector in figures June 2010

Fixed and Mobile Telephony Mobile subscibers are increasing while fixed subscribers are stable. A very strong penetration of the mobile telephony. 25/09/2010

Internet Market Although the Internet penetration in low, the Internet market is in progress and has a high potential. 3G is the predominant mode of Internet access. Distribution of Internet Access by mode (June 2010). 25/09/2010

Thank you

Contact Mrs Ikrame BELABBES Market Observatory Responsible, Foresight & New Technologies Entity Agence Nationale de Réglementation des Télécommunications (MOROCCO). Phone : 00 212 37 71 86 63 Fax : 00 212 37 71 85 48 e-mail : ikrame@anrt.net.ma Site web : http://www.anrt.ma 25/09/2010