Custom Made Custom(er) Made: Learnings about consumer driven from an NDIS environment Kate Rush Daina Wilson.

Slides:

Advertisements

Similar presentations

STANDARDS DEVELOPMENT ANTIGUA & BARBUDA BUREAU OF STANDARDS.

Advertisements

Vizred.com Mobile Marketing. vizred.com What is Mobile Marketing? Personal engagement with consumers on their mobile device What type of customer reacts.

1 IREX Social Enterprise Development Familiarization Training Gbanga, Liberia May 13 th – 17 th Kim Alter Virtue Ventures LLC.

Access Your Allies: An inside-out approach to networking Kristen Cumming Career InSight October 2009.

Organization Development and Change

DEPAUL UNIVERSITY SERVICE LEVEL AGREEMENTS AND PERFORMANCE METRICS Marge Hayes Ashton Hayes Group January 31, 2000.

Design research base in Scotland value circa: £30,000,000 in externally funded research

Being a Cooperative Council Abigail Melville, RSA.

Research by IPCP.  People, Performance and Principles – our Co- operative Difference  People / HR Forum – why another network ?  Our Co-operative Difference.

Transforming lives through learning Curriculum Expectations Sadie Cushley HMIE Feb 2014.

Better Deal for Business Presentation to Providers of Publicly Funded Services Presenter Name Job Title Organisation.

CSD STRATEGIC PLAN. Our Vision: Participation The central driver of our work Multi-dimensional: engage, learn, work, have a voice Supported by research.

Learning and Development PALS Context Pace of change for universities is driven by: Raised expectations from government, global competition,

Students as Customers Providing a customer focused approach to our service.

Today Challenges and opportunities - What are the challenges and opportunities Report on paper topic - What is the topic? - Why selected; why is it important?

Moscow, Russia November 19th, 2009 Symbiotics SA Jerome Savelli Regional Manager Europe and Asia 2009 Russian Micro finance Center Conference “Microfinance.

Strategic Opportunities Inspires Hope, Healing and Well-Being.

Becoming the Low-Cost Producer Through Organizational Realignment and Business Process Improvements BackgroundBackground The client, a major affiliate.

Revival and renewal Implications for corporate governance in co-operatives Mervyn Wilson London 8 February 2007.

Business Engagement: A collaborative approach Jackie Stafford NBS Business Engagement Co-ordinator.

Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends

COMPANY PROFILE  Corporate profile:   etc.  Mission and activities:   etc. 1/2.

Chapter 10 – Learning Objectives Identify the role motivation plays in the purchase decision. Understand how a consumer’s personality is reflected in brand.

Company Forum 29 May FROM SERVICE TO RETAIL 5 TDS evolved from primary service to primary sales orientation Dynamic’s of retail environment – flexibility,

Alcohol treatment services – the future for the voluntary & community sector? Sally Scriminger, CEO 29 November 2010.

شناخت مراجعه کننده و چگونگی گرفتن شرح حال باروری سالم.

Dynamic Roadmapping for Uncertain Times

Shared Services Ian Gallin, Chief Executive. West Suffolk councils Two separate councils with… –separate identities –individual and shared pressures –common.

1 Oregon Department of Human Services Senior and People with Disabilities State Unit on Aging-ADRC In partnership with  Portland State University School.

What is ISO 9001? ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more.

MISSION Strategy Opportunities Objectives Targets Change Environment

Facet5 The Power of Personality

Joseph Connellan MC Two Pty Ltd

Birmingham’s Cultural Strategy

MISSION Strategy Opportunities Objectives Targets Change Environment

Harnessing the power of communities

The Role of the Social Enterprise

Effective Co-locations

Marketing Management

Marketing Management

Marketing Management

Marketing Management

Marketing Management

BUS 731 Innovative Education-- snaptutorial.com

ENT 586 Competitive Success-- snaptutorial.com

Vision Softech We’re professional web design, build company in India is providing mobile app development, Digital marketing, open source customization,

ENT 586 Education for Service-- snaptutorial.com

ENT 586 Teaching Effectively-- snaptutorial.com

Dassault Systèmes and The Global Grand Challenges

Organization Development and Change

The Co-operative Movement

مبادئ ومفاهيم المجتمعات الحرة

Joseph Connellan MC Two Pty Ltd

FY 08 Enterprise Strategy Map

22 Organization Development in Nonindustrial Settings: Health Care, School Systems, the Public Sector, and Family-Owned Businesses.

The Future is Participation Management

Company name: Date: Entrepreneur: Version:

Behind the Numbers Better information More current information

Vision 2020 VR is driven by a commitment to people w/ disabilities and businesses at the intersection of career readiness, and competitive, integrated.

CAF Quarterly Meeting Measuring the Value of an EA Practice

Item # Community College Survey of Student Engagement (CCSSE) Use & Satisfaction – Services.

RENATA MATYSIK PEJAS – MONIKA Szafrańska

Elena Horská – RENATA MATYSIK PEJAS – MONIKA Szafrańska

Customer Service Excellence

Transformation Principles

________BAU Change Leadership Kate Rush For Purpose & Productivity

POSITIONING YOURSELF IN THE MARKET Occupying the minds of customers

What Are The Data Analytics Solutions By The Market Research Agencies?

Presentation transcript:

Custom Made Custom(er) Made: Learnings about consumer driven from an NDIS environment Kate Rush Daina Wilson

Custom Made The Context: - NDIS in SA (0-16 years) our service environment - Active Living learnings - sector trends (co-design, social enterprise etc)

The right environment: Custom Made The right environment: Custom Made Adaptable vision Market Research Principles/ Rules of Engagement The ‘Back of House’ Change Management

Custom Made NDIS Customer Advocate - the role - challenges and opportunities Breadth of Need Depth of Need

Custom Made Customer experience

Custom Made The Future: - Continuous improvement (practice, culture, value) - More detailed staff profiling - Data from first 150 clients - customer satisfaction surveys Kate Rush Daina Wilson