DG Trade – European Commission An instrument to facilitate exports to the European Union

Contents Introduction to the Export Helpdesk Advantages offered by the Helpdesk to exporters from developing countries (DCs) Online interactive visit Recent developments Future developments

What is the Helpdesk? An internet database An online service

Advantages of the Helpdesk Free of charge Interactive User-friendly

Online interactive visit

Services provided by the Helpdesk EUs preferential trade schemes Trade statistics Market Place Links Contact (Mailbox)

The Helpdesk helps exporters take full advantage of the EUs preferential trade schemes: 1. Import Tariffs section 2. Customs Documents section 3. Rules of Origin section

The Helpdesk helps exporters find potential markets within the EU 4. Trade Statistics section

The Helpdesk helps exporters find trade partners and contacts in the EU 5. Market Place section 6. Links section

The Helpdesk will answer your questions received by 7. Contact section

Recent developments 1.French, Spanish and Portuguese languages introduced 2.New information in the Import Tariff section 3.FTAs accessible in the Rules of Origin section 4.New section Market Place 5.Trade statistics for the EU25

Future developments 1.New section on the specific requirements of the EU and the Member States applicable to the import of products originating from a third country (e.g. SPS rules, certification, standardisation, labelling, etc.). 2.New section on internal taxes applicable to the import of products originating from a third country (e.g. VAT).

How to contact the Exports Helpdesk? Internet page: Fax: Mail address: European Commission – DG Trade Market Access unit (E.3) Brussels 1049 Belgium