Leadership: Engaging team For better performance Nepal Administrative Staff College Leadership: Engaging team For better performance Shrawan 25 Professional Course on Management and Development

Agenda Leadership Leadership and team Team and Diversity Diversity and engagement. Engagement and leadership.

Some guiding discussions Why is your leader a leader? What is Our Definition of Leadership? Should leadership be confined to top level only?

Team Work A group of diverse individuals working together for a common goal.

Discussion How are people in our organization diverse?

Please Stand in the word clauses that apply to you I have been in civil service for more than two decades. My educational background is not management. I have a birthday this month. I love to work with autonomy. I lost a family member this year. I know more than 3 languages. I think the structured environment destroys a person creativity. I ate what I cooked today. I love engaging myself in sports. I saw a four wheeler vehicle only after the age of 10.

Mental/ Physical Abilities Primary Dimensions Primary Ethnicity Race Sexual Orientation Mental/ Physical Abilities Age

Secondary Dimensions Income Education Marital Status Religion Family Status Marital Status Work Experience

Tertiary Dimensions Tertiary Beliefs Assumptions Perceptions Group Norms Feelings Attitudes

Four basic pillars of a team Effective team Proper Communication Acknowledg- -ment & (Respect) Trust Empathy Mutual Understanding For Co-operation Common understanding

Workforce constitute…

A video on Types of people

Engaged Employees Employees work with passion and feel profound connection to their organization. They drive innovation and move the organization forward.

Not-engaged employees Not-engage employees are essentially ‘checked out’. They are sleep walking through their workday, putting time- but not energy and passion- into their work

Actively disengaged employees Actively disengaged employees aren’t just unhappy at work; they are busy acting out their unhappiness. Every day, these unhappy workers undermines what their engaged coworkers accomplish.

Data says… (Gallup Survey, 2016) Only 13% of the world's one billion full- time workers are engaged at work. The engagement ratio in South Asia scores11%. Think of our workplace…

Engagement and Performance Outcomes Customer ratings (trust of service recipients) Profitability (value for money) Productivity Turnover (for high-turnover and low-turnover organizations) Safety incidents (quality of work-environment) Shrinkage (theft) Absenteeism Patient safety incidents (quality of health) Quality (defects)

Connecting team,engagement and leadership A Leader is a Learner of People Situation Possibilities …and DEALER of HOPE !

Situation #2 You are working with a team of employees,some of whom are in the same level as you are as per organisation hierarchy.You are assigned with a task with a deadline. What may be the challenges you face?

Levels of leadership (John Maxwell) 5. Pinnacle: Respect- People follow you because who you are and what you represent 4. People Development: Reproduction- People follow because of what you have done for them 3. Production: Results- People follow because of what you have done for the organizations 2. Permission: Relationships- People follow because they want to 1. Position: Rights - People follow because they have to

Discussion Which level of leadership do we see seek to ourselves in?

Major takeaways Leadership in inherent throughout all levels in an organization. Leadership promotes team spirit. Teamwork is a synergy effect of diversity management. A properly managed team ensures engagement. A properly managed team seeks a leader.

Questions?? Thankyou.