IBM Software Cincom Systems Projecting 20 percent reduction in time to market with IBM WebSphere Liberty profile The need: Cincom’s engineering team uses open source products as part of its software development process. However, Cincom’s customers prefer licensed products for security as well as support reasons. As a result, Cincom develops using open source, and the actual deployment is done on licensed software. This can cause inconsistencies between the user experience in the development environment and the customer experience. The solution: An IBM Premier Business Partner, Cincom accepted an IBM offer to participate in an evaluation of WebSphere Application Server 8.5 Liberty Profile. Cincom discovered that the Liberty profile offers a lightweight, “next to nothing” 40 MB footprint and fast correction of errors, which reduced development cycles significantly. “With the new V8.5 Liberty Profile and tooling, it takes seven seconds to fix an error and redeploy. The new WebSphere Developer Tools automatically compile and deploy the fix to the Liberty profile. The impact of these productivity enhancements over the whole development process is a reduction of cycle time by 20 percent.” ―Raj Chacko, Technical Product Manager, Cincom Systems Client name: Cincom Systems Projecting 20 percent reduction in time to market with IBM® WebSphere® Liberty profile Company background: When Cincom Systems (Cincom) started up in 1968, there was no software industry. In its 44 years, the company has developed dozens of software products, among them Cincom Synchrony, a contact center and unified desktop solution that guides smarter interactions with customers and improves operational efficiency. Today Cincom is still primarily a software product development firm with 700 employees in 23 offices in 16 countries worldwide. The need Cincom’s Synchrony engineering team uses open source products as part of its development process. However, Cincom’s customers, particularly in the financial services, energy and healthcare sectors, prefer licensed products for security as well as support reasons. As a result, Cincom usually develops using open source and deploys into the licensed product environment. However, not being able to develop and test in the target environment can cause problems. Customers report issues they are having in their environment. Sometimes Cincom developers can’t replicate the problems, and they can’t fix what they can’t see. Customers today not only expect quality products, they also expect updates and fixes to be done quickly. That puts enormous pressure on Cincom to get it right the first time. The solution An IBM Premier Business Partner, Cincom accepted an IBM offer to participate in an evaluation of WebSphere Application Server 8.5 Liberty Profile. Cincom found installation effortless using Eclipse and found the 40 MB footprint to be “next to nothing.” Fast deployment of fixes with the Liberty profile reduced development cycles significantly. Even the best coder makes errors. Fixing errors is part of the development process. Using WebSphere Application Server prior to V8.5, it took seven minutes to fix an error and redeploy. With the Liberty profile, it takes seven seconds to fix an error and redeploy—that’s 60 times faster. And the new WebSphere Developer Tools automatically compile and deploy the fix to the Liberty profile. Developers don’t have to run a command. The impact over the whole development process is a reduction of cycle time by 20 percent, helping Cincom to bring products to market in 20 percent less time. The benefit Projected 20 percent reduction in development cycles and time to market Fix errors and redeploy 60 times faster Higher quality products Solution components: IBM® WebSphere® Application Server 8.5 (Liberty Profile) The Benefit: Projected 20 percent reduction in development cycles and time to market Fix errors and redeploy 60 times faster WSP14609-USEN-00