1 1 First Quartile Consulting Insights Conference August 21, 2013 Presented By: Jim Lorenz Director - Electric Transmission and Distribution Construction and Operations

2 2 Welcome to Madison Capitol city of the state of Wisconsin 500,000 residents in the greater Madison area One of only two U.S. cities built on an isthmus

3 3 Welcome to Madison (cont.) Home of the University of Wisconsin Five lakes, over 260 parks, 200 miles of bike paths, and over 120 miles of shared-use trails and paths Popular activities Dane County Farmers Market Worlds largest brat fest

4 4 About MGE Joint electric and gas utility serving: 140,000 electric customers in Dane County including Madison (MGEs roots go back 150 years) 145,000 natural gas customers in seven counties from the Mississippi River to the LaCrosse area Smallest investor-owned utility in the country (approximately 700 employees)

5 5 About MGE (cont.) Electric infrastructure Approximately 2,000 miles of distribution facilities 55 percent underground 45 percent overhead 2,397 underground electrical cabinets 40,030 poles Network system 3 separate networks 191 network transformers

6 6 Storm Resource Guide (Prior to 2011) Identified a need to implement an organized plan for storm events Storm Resource Guide was no longer adequate Phone directory categorized by storm level Contractor and vendor information Key MGE staff to contact during a large storm event

7 7 Storm Response Plan (SRP) (2011) Hired Davies Consulting in 2011 Conducted a storm-readiness assessment Provided SRP framework to MGE at year-end 2011

8 8 SRP Development (2012) Customized SRP framework to suit MGE Developed Incident Command Structure Incident Commander Public Information Officer Section Chiefs (Distribution Operations Center, Planning, Logistics, Operations) Defined storm levels Provide triggers to determine section resources needed

9 9 SRP Development (2012) (cont.) Developed the Damage Assessment Ticket Tracking database Tracks damage and outage events from initial assessment to restoration Damage assessors (identify damage), Planning section (prioritize restoration), line crews (restore service) Implemented processes to identify lessons learned and conduct section and incident command debriefings Introduced Companywide involvement as an SRP concept Assigned second jobs Conducted training

10 December 20 and 21, 2012, Storm Helped solidify the SRP and recognize improvements SRP had not been finalized (i.e., training); however, the following benefits were realized: Incident Command Structure provided understanding of section and branch roles and responsibilities Provided Companywide communication at regularly scheduled Incident Action Plan meetings

11 SRP Improvements (2013) Annual Review Track and approve changes Maintain section and branch resource levels (retirements, new hires, etc.) Publish revised version annually Training Second jobs Safety Exercises Mutual Assistance Logistics (parking) Corporate Communications Planning (August 21)

12 Logistics Section Parking Exercise

13 Questions? Jim Lorenz Director - Electric Transmission and Distribution Construction and Operations Madison Gas and Electric Company