Chapter 1 INTRODUCTION By :Nasser A. Kadasah

Chapter 1 will cover: 1.4 Management Administration 1.9 Managerial Roles 1.13 Business Environment

1.4 Management Administration 1.4.1 Management Process 1.4.2 Administration 1.4.3 Management Skills 1.4.4 Management Levels

Planning, Organizing, Leading, Motivating & Controlling the resources: 1.4.1 Management Process Planning, Organizing, Leading, Motivating & Controlling the resources: To  achieve the organization goals Manager: Person who plans, organizes, leads and control: Human. Financial. Information.

Definitions of Functions…(1) Planning: Developing a frame of reference to identify opportunities and threats. To take actions: Exploit Opportunities . Encounter Threats. Organizing: Assigning duties. Grouping tasks. Establishing authorities. Allocating resources.

Definitions of Functions…(2) Staffing: Recruitment. Selection. Placement. Approval. Development. of People in Organization Leading: Influencing. Motivating. Directing. Human Resources

Definitions of Functions…(3) Controlling: Monitoring. Organization performance. Towards attainment of goals.

Describes: the activity of implementing policy decisions. 1.4.2 Administration Describes: the activity of implementing policy decisions. Regulates: Day-to-day operations

Management VS. Administration Management and administration( the same ). Administration is ABOVE Management: Administration determination of policies. Management  execution of policies. Administration is part of management: Administration total process of executive control. Management  installation & following of procedures.

Technical skills: ability to use: 1.4.3 Management Skills…(1) Technical skills: ability to use: Procedure. Techniques. Knowledge. Human skills: ability to work with: Understand. Motivate. Fields People

Management Skills …(2) Conceptual skills: ability to: Coordinate. Integrate. Organization's Goals & Activities

Top- level Management: 1.4.4 Management Levels…(1) Top- level Management: Small group responsible for overall management of the organization. Called Executives. Tasks: Laying objectives. Preparing strategies and policies. Issuing instructions for: Dept budgets. Schedules Procedures. Appointing middle level. Maintaining public relations.

Management Levels…(2) Upper – Middle Management: Middle Management: Heads of various functions. Middle Management: More than one level. Direct activities, Implement policies. Lower –level Management: Direct Employees at non-managerial levels. Example: Foreman Supervisor.

1.9 Managerial Roles 1.9.2 Informational Roles 1.9.1 Interpersonal Roles 1.9.2 Informational Roles 1.9.3 Decisional Roles

1.9 Managerial Roles Figurehead Leader Interpersonal Liaison Monitor Informational Decisional Figurehead Leader Liaison Monitor disseminator Spokesperson Entrepreneur Disturbance Handler Resource Allocator Negotiator Feedback Provide Information Process Information Use Information

Figurehead: Represents the company outside. 1.9.1 Interpersonal Roles Figurehead: Represents the company outside. Leader: Defines relationship between Managers and Employees. Liaison: Interacts with peers & people outside the organization.

Monitor: Receives and collects information. 1.9.2 Informational Roles Monitor: Receives and collects information. Disseminator: transmits special information into the organization. Spokesman: Disseminate organization’s information outside.

Disturbance Handler: Deals with threat to the organization. 1.9.3 Decisional Roles Disturbance Handler: Deals with threat to the organization. Resource Allocator: Deals with allocation of scarce resource to various requests. Negotiator: Negotiates on behalf of the organization.

1.13 Business Environment 1.13.1 Economic Environment 1.13.2 Social Environment 1.13.3 Political Environment 1.13.4 Legal Environment

1.13.1 Economic Environment…(1) Capital: to buy building, machinery, inventories, office equipment,…etc. Labor: Availability, Quality and Price of labor. Price level: its change affects the organization. Inflation upset the organization. Because its effect the cost of labor, material and other items.

Economic Environment…(2) Government fiscal & tax policies: Controls the availability of credits. Tax affects every part of society: High taxes not attractive for opening business. Customers: Business must find out what people want and are willing to buy.

Economic Environment…(3) Technology: The sum total of the knowledge we have of ways to do things. It includes: Inventions. Techniques. Organized knowledge. Impact of technology is seen on: New products New materials New tools New machines New service

Made up of : Attitudes. Desires Expectations 1.13.2 Social Environment Made up of : Attitudes. Desires Expectations Degrees of intelligence and education. Beliefs Customs of people

1.13.3 Political Environment Attitudes and actions of the government leaders and legislators. Government affects every enterprise and every aspect of life. Government may provide assistance to business. Government is the biggest customer.

Laws and regulations designed to protect: 1.13.4 Legal Environment Laws and regulations designed to protect: Customers Workers Environment.