Example process for addressing paper forms with a team pool Paperwork arrives at clinic (fax or drop off) Route information or other requests to appropriate team member Yes Forms to be completed by staff? No Begin Forms Encounter using standard message Front desk staff completes demographic information Front desk staff completes any other information they are able to Form is given to the appropriate care team member RN MA Form to provider for signature Family medical leave (FMLA) Disability Disabled transportation Provider letters of appeal Daycare Disability parking Early childhood Health reimbursement account (HRA) Physical Sport cards School medications administration authorizations Vaccine Directly observed therapy (DOT) Document within encounter Copy of form scanned to medical record Form picked up, mailed or faxed (patient preference) Hold until provider returns or route to advance practice clinician or covering provider No Physician out of office for >1 day? Yes Close the encounter Terminal point Process Document Decision Example provided courtesy of Bellin Health