Management 1 © 2012 Cengage Learning

describe what management is explain the four functions of management describe different kinds of managers explain the major roles and subroles that managers perform in their jobs explain what companies look for in managers discuss the top mistakes that managers make in their jobs describe the transition that employees go through when they are promoted to management explain how and why companies can create competitive advantage through people © 2012 Cengage Learning

Management Is… Getting work done through others Efficiency – getting work done with a minimum of effort, waste, or expense Effectiveness – accomplishing tasks that help fulfill organizational objectives © 2012 Cengage Learning

Management Functions Planning Organizing Leading Controlling © 2012 Cengage Learning

Kinds of Managers Top Managers Middle Managers First-Line Managers Team Leaders © 2012 Cengage Learning

Managerial Roles Interpersonal Figurehead Leader Liaison Informational Monitor Disseminator Spokesperson Decisional Entrepreneur Disturbance handler Resource Allocator Negotiator © 2012 Cengage Learning

What Companies Look For Technical skills Human skills Conceptual skills Motivation to manage © 2012 Cengage Learning

Mistakes Managers Make Insensitive to others: abrasive, intimidating, bullying style Cold, aloof, arrogant Betray trust Overly ambitious: thinking of next job, playing politics Specific performance problems with the business Overmanaging: unable to delegate or build a team Unable to staff effectively Unable to think strategically Unable to adapt to boss with different style Overdependent on advocate or mentor © 2012 Cengage Learning

The Transition to Management: The First Year Initially, managers believed their job was to exercise formal authority and manage tasks After 6 months… Managers were surprised by pace and workload Realized subordinates wanted help solving problems they couldn’t solves After 1 year Realized that people management is most important © 2012 Cengage Learning

Competitive Advantage through People: Management Practices © 2012 Cengage Learning