Internal Ombudsman Shared Service Ms Suellen Bullock – Internal Ombudsman Mr Rodney O’Donahue – Assistant Internal Ombudsman Ms Sarah Labone – Complaint Assessment and Administration Officer

Introduction “Each of the Councils is desirous of providing residents, members of the public, ratepayers, local businesses, staff, Councillors and other Council stakeholders with an ‘independent ear’ regarding administrative complaints about unethical behaviour by Council; corrupt conduct; misconduct; or maladministration” The IOSS Governance Charter reflects the member Councils’ commitment to operate to a high standard of ethical conduct and decision-making; administrative conduct and procedures; and, to strive for a corruption free organisation. All operations of the IOSS are underpinned by the principles of procedural fairness, impartiality, accountability and transparency.

Accountability – IOSS Mission Statement

Shared Service Model NSW Audit Office Office of Local Government Speak Up Culture Sharing information External Agency engagement Independence Cost benefit Internal Ombudsman Network Benefits Business Model Influence in numbers Training Child Protection Forum Policy Governance Forum Challenges Data control Policies Culture Engagement Ways of working Independence

The Triple Governance Track IOSS Activities The Triple Governance Track Education and Training Prevention Investigation

Types of matters we deal with Community DA issues – delays / approvals / feedback or communication with council staff Inappropriate use of social media Use of council facilities Animal issues Environmental concerns Infrastructure issues Adequacy of responses with decision making Staff Input to Policy development & review Develop and deliver training Work process reviews Providing advice General Manager Code of Conduct matters Councillor interactions Probity advice Media release Councillor External Agency i.e. NSW Ombudsman Other

Where are we headed? One year in and two to go on initial term Embedding our services within each Council Working with Council’s to improve service delivery and processes Community engagement