KNOWLEDGEMANAGEMENT Madz Baguio-Quiamco Introduction to

KNOWLEDGE MANAGEMENT What is knowledge management (KM)? – the collection of processes for discovery,acquisition,creation,processing,retrieval,dissemination, and utilization of knowledge. – seeks the synergistic combination of data and information processing, and data and information processing, and the creativity and innovativeness of human beings. the creativity and innovativeness of human beings.

KNOWLEDGE MANAGEMENT facts, feelings, or experiences known by a person or group derived from information, but is richer and more meaningful information + familiarity, awareness, understanding, wisdom, insight gained through experience What is knowledge?

KNOWLEDGE MANAGEMENT Data information that is structured, but has not been interpreted, and thus, has no meaning. Information data with a meaning; a message with a sender and a receiver; can be saved on computer, paper, tape, other media. Knowledge information that has a purpose or intent attached; emergent, socially constructed, exists only in the heads of people. Knowledge, information, data how do they differ?

KNOWLEDGE MANAGEMENT Organizationally, knowledge is know-how, know-how, applied information, applied information, information with judgment, or information with judgment, or the capacity for effective action the capacity for effective action Knowledge is the full utilization of information and data + peoples skills skills competencies competencies ideas ideas intuitions intuitions commitments, and commitments, and motivations motivations

KNOWLEDGE MANAGEMENT KM practitioners include: philosophers philosophers priests priests political leaders political leaders teachers teachers scribes scribes librarians librarians journalists journalists editors editors KM has been around for very long time.

KNOWLEDGE MANAGEMENT KM is not a technology thing; Nor a computer thing

KNOWLEDGE MANAGEMENT Why KM? Knowledge the great enabler for decisions we make for decisions we make for actions we take for actions we take Need to recognize and understand knowledge processes to improve the quality of our decisions and actions Need to deal with issues of organizaitonal adaptation, survival, and competence in the face of fast-paced change

KNOWLEDGE MANAGEMENT Why has KM emerged only now? Data processing Information management Knowledge management Now because of the information revolution increased knowlege generation the information revolution increased knowlege generation advances in technology tools to improve KM advances in technology tools to improve KM

KNOWLEDGE MANAGEMENT 1 st generation KM involves capture of information and experience to improve access. A.k.a. knowledge capture or harvesting Information asset Corporate memory KM generations: 2 nd generation KM gives priority to the way people construct and use knowledge; related to organizational learning* * organizations ability to sense change signals from its environment and to adapt or plan proactively for such changes

KNOWLEDGE MANAGEMENT pays attention to the organization of information, thoughts, and beliefs to create knowledge. Individual is responsible for collecting information, relating and connecting them, and sharing personal insights. pays attention to the organization of information, thoughts, and beliefs to create knowledge. Individual is responsible for collecting information, relating and connecting them, and sharing personal insights. KMlevels: concerned with strategy, process, and technologies to acquire, process, store, attain, and share information, and elicit organizational understanding, insights, and core distinctions. Purpose of KM is to develop competitive advantage, innovation, and agility in the organization. concerned with strategy, process, and technologies to acquire, process, store, attain, and share information, and elicit organizational understanding, insights, and core distinctions. Purpose of KM is to develop competitive advantage, innovation, and agility in the organization. Personal KM Personal KM Enterprise KM Enterprise KM

KNOWLEDGE MANAGEMENT