1. KNOWLEDGE MANAGEMENT (KM) Session # 9

2. What is your Attitude/Plan?
Life-Long Learning OR
School to Work?

3. Childhood
Study
Work
Retire

4. Re-search
Learn
Un-learn
Earn

5. Knowledge Management Create New Knowledge
To develop :
New Ideas & Brands
Solutions for problem solving
Core competencies
Create
New Knowledge
Locate
Share
Leverage
To achieve :
Personal & Society objectives
Global Competitiveness
Market Leadership
Tactic Knowledge
Explicit Knowledge
1. Culture / Enabling conditions
2. Process - Locate, share & leverage
3. Infrastructure - Managing the knowledge

6. Effective Knowledge Management
80% - Individual ( People) and Organizational factors
20% - Info-Com Technology

7. Existing Methods/ Processes Organizational Benefits
Knowledge Management and Innovation
Existing Methods/ Processes
Outside Environment
Organizational Benefits
Learning
New products
New markets
Smarter Problem-solving
Value-added innovation
Better customer service
More efficient processes
More experienced staff
People
Conversion
New Ideas
Insights
Knowledge Creation
Knowledge Base
Codified Technology

8. Knowledge Assets of the Firm
Present
Independent
Problem
Solving
Integration of
External
Knowledge
Integration of
Internal
Knowledge
Knowledge Assets of the Firm
External
Internal
Continuous
Innovation/
Experimentation
Future
Knowledge Creation Activities in a Learning Lab. (Org.)

9. Knowledge Management
Goal is to improve Institutional effectiveness thru
Individual effectiveness.
Mean is by increasing intellectual specialization and
the ability to act.
Tool is using ICT as an enabler.
End is having rational processes for identifying new
opportunities, more wealth, innovation and
continuous improvement. 2

10. Wisdom
Knowledge
Information
Data

11. From Facts to Wisdom

12. Data, Information, and Knowledge
Non-algorithmic (heuristic)
Wisdom
Nonprogrammable
Knowledge (actionable information)
Information (data “in formation”)
Data
Algorithmic
Programmable
Data, Information, and Knowledge

13. System People Value point ‘Data’ ‘Information’ ‘Knowledge’
‘Personal capital’
Value point

14. KNOWLEDGE HIERARCHY WHAT IS KNOWLEDGE Human, Judgmental Intelligence
Data
Information
Knowledge
Intelligence
Human, Judgmental
Contextual, Tacit
Transfer needs Learning
Codifiable, Explicit
Easily transferable
Data with context

15. KNOWLEDGE HIERARCHY WHAT IS KNOWLEDGE Wisdom: Knowledge with Insight.
Data: Facts and Figures.
Information: Data with Context.
Knowledge: Information with Meaning.
Wisdom: Knowledge with Insight.

16. Under Standing Knowledge Metadata Human Information Data
Computer

17. Defining Terms… Knowledge is… Knowledge is information in action !
Data is…
The ingredients in the cake
Information is…
What order to mix the
ingredients
Knowledge is…
How the cake will feel when its done
Knowledge is information in action !