Putting you in control of your telecoms budgets I.T.E.M Lifecycle sm

2 Regaining control of a Top 10 corporate expense Mala was formed in 2000 Were the UKs leading independent cost recovery and cost management company Were trusted by top management, FTSE companies and telecoms providers We work in the UK for Retailers, Banking Groups, NHS Trusts, Construction etc. We cost recover within current budgets In 10 yrs weve saved £24m, won awards and consistently chaired the CMA interest group We dont simply chase savings, we plan in controls for the future We are confidential and handle all the issues accordingly Our major clients have been with us for 7 or more years and we continue to deliver value Some costs can be recovered from 6 years ago

3 Integrated Telecoms Expense Management Lifecycle sm I.T.E.M Lifecycle Estate Management Usage Analytics Tariff Performance Cost Savings Estate Management Usage Analytics Tariff Performance Cost Savings

4 Mala I.T.E.M. Lifecycle : what do we deliver? 1. Estate Management Inventory creation Inventory management Contract renewals Contract renegotiations Benchmarking Managed services contract reviews Tender management RFI and RFP Order management Project management 2.Usage Analytics 3.Tariff Performance 4.Cost Savings Contract management and compliance Tariff validation Tariff modelling In life price reviews Personal usage management Cost allocation – cost centre recharging Call management and network capacity Exception management reports and alerts WAN optimisation and network performance Zero dial analysis Cost recovery Cost avoidance Technical gain share Mala ITEM : Customer dashboard

5 The Mala dashboard gives layered access to a managed service

6 A dashboard accessed by the group Accounts department Office/Roving Procurement? Contract owners HR department Office/Roving Hire/Fire Sales department Office/Roving Buying? Site management Multi location Transfer Contractors Multi location IT department Office/Roving IT methodology Multiple bills Multiple providers Chargeback management information telecoms costs expertly controlled

7 The Mala reporting system is tailormade to each account Structured reporting gives staff and management weekly access to key cost allocations Mala reports in dashboard or document format Cost management pressures across all operational functions, from Property to IT, Staff to Capital expenditure

8 Subscription products help faster cost allocations…….. Staff and management are demanding more on-line and mobile applications Flexible working and multiple devices Are these costs budgeted for and whose responsibility are they?

9 ….Supplier management….. Multiple suppliers and multiple bills ITT complexity for new installations and price comparison Who guards the fox guarding the hen house? Installation vs. Order vs. Bills Provision of cost and bill management

10 20% of mobile phones are thought to be in the hands of ex-employees telecoms costs expertly controlled Whats in the box? Helping you to take control

11 Track mobile spend versus fixed line spend Manage telephone policy Directory enquiry, speaking clock, premium rate, long duration etc Highlight non-business calls (international, 0904) Identify personal usage calls Track mobile spend versus fixed line spend Manage telephone policy Directory enquiry, speaking clock, premium rate, long duration etc Highlight non-business calls (international, 0904) Identify personal usage calls Mala monitors spend patterns…. telecoms costs expertly controlled

12..to make sure your bills are compliant VAT returns Company usage policies donations personal usage travel expenses RFID telecoms costs expertly controlled

13 Mala cost analyses will guide you on the best Telecoms technology needed Smartphone Mobile phone Telephone network Data network Office phone Data card Home broadband account WiFi phone calls Phone card Phone calls on expenses Home line telecoms costs expertly controlled

14 Avoid mistakes other companies have made Bills similar to those in the previous period are paid because they appear to be about right Pay on trend Red letter demands met even though the bill has already been paid Red reminders telecoms costs expertly controlled Pay and reclaim errors rather than create accumulating debt Debt management Amount on credit note paid as it was highlighted in red Credit notes Broadband, land lines and mobiles left in use of ex- employees due to lack of adequate information for HR Ex-employees

15 Benefits of I.T.E.M lifecycle sm Cost savings: spend the same £ twice Budgetary control: Allocate costs to appropriate cost centre ROI: Annual savings of an average 15% are typical Strategic Planning: Inventory allows accurate planning for change and growth telecoms costs expertly controlled

16 mala communications telecoms costs expertly controlled thank you Paul Fegan and Adam Richardson Mala Communications