© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1 IT Essentials PC Hardware and Software v4.0 Speaker Name March 2009

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 2 IT Essentials: PC Hardware and Software v4.0 Contents Description Features and Benefits Course Design Certification Alignment Scope and Sequence Equipment and Training Virtual Learning Tools

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 3 IT Essentials: PC Hardware and Software v4.0 Description

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 4 IT Essentials: PC Hardware and Software v4.0 Description Provides comprehensive overview of computer hardware and software and an introduction to advanced concepts –Describe the internal components of a computer, assemble a computer system –Install an operating system, and troubleshoot using system tools and diagnostic software –Connect to the Internet and share resources in a network environment Integrates virtual learning tools to supplement classroom learning and provide an interactive hands-on experience Intended for students pursuing careers in IT and want practical knowledge of how a computer works Aligns and prepares students for CompTIA A+ certification exams EUCIP IT Administrator exams – Modules 1 and 2 Note: Recommend using additional resources such as books provided by local EUCIP licenses Approved as CompTIA Authorized Quality Curriculum

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 5 IT Essentials: PC Hardware and Software v4.0 Features and Benefits

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 6 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software v4.0 Features and Benefits Offers an excellent introduction to the IT industry Provides interactive exposure to personal computers, hardware, and operating systems Learn by doing – hands-on activities and lab-based learning to become familiar with various hardware and software components and discover best practices in maintenance and safety Helps develop greater skills and confidence in working with desktop and laptop computers Prepares students for entry-level IT positions within various environments New topics covered: –Laptops and portable devices –Wireless connectivity –Security –Safety and environmental issues –Communication skills

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 7 IT Essentials: PC Hardware and Software v4.0 Course Design

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 8 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software Course Design Update Sixteen (16) chapters Five (5) new chapters on: Laptops and Portable Devices Security Communication Skills Prepares students to take: –All exams associated with the new CompTIA A+ certification –EUCIP IT Administrator – Modules 1 and 2 exams (Module 3 is out of scope) Note: Recommend using additional resources such as books provided by local EUCIP licenses

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 9 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software One course divided into two (2) parts: Core competencies in latest hardware and software technologies Greater emphasis on: –information security skills –safety and environmental issues –soft skills Maps to CompTIA A+ Essentials exam required for all A+ candidates More hands-on and lab-based Greater depth with more practical application and troubleshooting Maps to three CompTIA job environment certification exams: –IT Technician (602) –Remote Support Technician (603) –Bench Technician (604) Flexibility for instructors to teach based on any or all of the certification exams Part 1: Fundamentals Chapters 1-10 Part 2: Advanced Chapters 11-16

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 10 IT Essentials: PC Hardware and Software v4.0 Certification

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 11 IT Essentials: PC Hardware and Software v4.0 A+ Certification Exam Update New 2006 Objectives exam announced in June 2006 Different certification paths aimed at different job markets New topics on laptops, security, safety and communication and professionalism Two exams must still be passed to obtain certification: 1.A+ Essentials ( ) 2.Any of the three job-skills exams: – IT Technician (Field Service Technician) – Remote Support (Help Desk Technician) – Depot Technician (Bench Technician)

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 12 IT Essentials: PC Hardware and Software v4.0 A+ Certification Exam Update

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 13 IT Essentials: PC Hardware and Software v4.0 Certification Mapping Maps completely to new 60x CompTIA A+ exams Certified as CompTIA Authorized Quality Curriculum EUCIP IT Administrator exams ( Maps to Modules 1 and 2 Module 3 is out of scope

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 14 IT Essentials: PC Hardware and Software v4.0 Scope & Sequence

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 15 IT Essentials: PC Hardware and Software v4.0 Define information technology (IT) and describe the components of a personal computer Protect the student against accidents and injury, protect equipment from damage, protect data from loss, and protect the environment from contamination Perform a step by step assembly of a desktop computer tower Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and troubleshooting Describe, remove, and replace select components of a laptop; upgrade components based on customer needs and perform preventive maintenance and troubleshooting Describe, remove, and replace select components of a printer/scanner; perform preventive maintenance and troubleshooting Describe and install a network; upgrade components based on customer needs and perform preventive maintenance and troubleshooting Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and troubleshooting Upgrade security components based on customer needs and perform preventive maintenance and troubleshooting Apply good communication skills and professional behavior while working with customers PC Hardware and Software Course Objectives

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 16 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software Course Outline ChapterPC Hardware and Software 1Introduction to the Personal Computer 2Safe Lab Procedure and Tool Use 3Computer Assembly - Step by Step 4Basics of Preventive Maintenance and Troubleshooting 5Fundamental Operating Systems 6Fundamental Laptops & Portable Devices 7Fundamental Printers and Scanners 8Fundamental Networks 9Fundamental Security 10Communication Skills 11Advanced Personal Computers 12Advanced Operating Systems 13Advanced Laptops and Portable Devices 14Advanced Printers and Scanners 15Advanced Networks 16Advanced Security

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 17 IT Essentials: PC Hardware and Software v4.0 Equipment and Training

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 18 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software v4.0 Lab Equipment Changes Changes due to: –Changed certification exam objectives –Increased focus on practical job skills and troubleshooting Operating systems covered Microsoft Windows XP Professional Microsoft Windows 2000 Professional Increased RAM Wireless PCI adapter Wireless router/switch

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 19 IT Essentials: PC Hardware and Software v4.0 Equipment Requirements New/Changes Hardware: Two 128 MB memory modules (minimum) or two 256 MB memory modules (recommended) Software: Microsoft Windows XP Professional (Media CD) Additional Items/Resources: One Linksys wireless router/switch or equivalent per two Lab PCs, Linksys model WRT 300N preferred One Wireless PCI network adapter (compatible with the above wireless router/switch) for each Lab PC

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 20 IT Essentials: PC Hardware and Software v4.0 Typical Lab Layout Lab size of students for hands-on lab activities –Recommend ratio of 1 Lab PC per student Some lab activities require the student Lab PCs to be connected to a local network 2 instructor workstations –1 connected to Internet to search for and download files –Other instructor workstation used for hands-on lab demonstrations

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 21 IT Essentials: PC Hardware and Software v4.0 Instructor Training Optional but strongly recommended Allowed to create and teach PC Hardware and Software v4.0 classes immediately Current Instructor Training is required (in-person or blended) Instructor Fast Track option available to those with prior subject matter knowledge Eligibility is verified by: Specific industry certification Formal evidence of industry experience Formal evidence of teaching experience New Instructor PC Hardware and Software v4.0

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 22 IT Essentials: PC Hardware and Software v4.0 Virtual Learning Tools

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 23 IT Essentials: PC Hardware and Software v4.0 Virtual Learning Tools Designed to: supplement classroom learning provide a virtual hands-on experience where real equipment is limited Stand-alone tools: Virtual Desktop Virtual Laptop

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 24 IT Essentials: PC Hardware and Software v4.0 Virtual Laptop Tutorial

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 25 IT Essentials: PC Hardware and Software v4.0 Objectives Describe the three modes of the Virtual Laptop. Remove and install laptop components in the Virtual Laptop. Participate in discussion of various teaching strategies to use with the Virtual Laptop.

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 26 IT Essentials: PC Hardware and Software v4.0 Tutorial Click on the arrow to view the brief tutorial. Or click the Skip button to go directly to using Virtual Laptop.

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 27 IT Essentials: PC Hardware and Software v4.0 The Three Modes Learn ModeExplore ModeTest Mode Step-by-step instructions for removing and installing components Self-check for understanding Information about many laptop features and components

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 28 IT Essentials: PC Hardware and Software v4.0 Learn Mode: Underside Layer Components in the Underside Layer

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 29 IT Essentials: PC Hardware and Software v4.0 Learn Mode: Show Instructions For step-by-step instructions

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 30 IT Essentials: PC Hardware and Software v4.0 Antistatic Mat

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 31 IT Essentials: PC Hardware and Software v4.0 Aligning and Installing Components

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 32 IT Essentials: PC Hardware and Software v4.0 Completing a Layer in Learn Mode

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 33 IT Essentials: PC Hardware and Software v4.0 Learn Mode: Top & Sides Layer Optical DrivePC Card

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 34 IT Essentials: PC Hardware and Software v4.0 Learn Mode: Docking Station Layer

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 35 IT Essentials: PC Hardware and Software v4.0 Learn Mode: External Cables Layer

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 36 IT Essentials: PC Hardware and Software v4.0 Test Mode

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 37 IT Essentials: PC Hardware and Software v4.0 Explore Mode

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 38 IT Essentials: PC Hardware and Software v4.0 The Learn More Option

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 39 IT Essentials: PC Hardware and Software v4.0 Virtual Laptop Demo

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 40 IT Essentials: PC Hardware and Software v4.0 Virtual Laptop Demo The Virtual Laptop demo can be downloaded at:

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 41 IT Essentials: PC Hardware and Software v4.0