1 Mindful Leadership: Unlocking Insight, Potential and Change IPMA-HR Eastern Region Training and Development Conference September 19-22, 2010 September 19-22, 2010 Rosaria (Ria) Hawkins, PhD. Take Charge Consultants, Inc.

Learn what mindful leadership is and why its so important Use a mindful approach to feedback Tap into mindful processes for promoting change Identify 2-3 things you can do to operate more mindfully 2

Identify 2 challenges or instances where you believe theres the opportunity for learning, growth, and change 3 1. Someone who is in need of some feedback 2. Someone and/or a group that you would like to see more aligned with a recent or upcoming change

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There are three roles: Two players and a recorder. You may switch roles after several rounds of play if you choose. Players alternate play. You will be playing Audio Tic Tac Toe.A1B1C1 A2B2C2 A3B3C3 5 Form groups of three Introduce yourself to your partners Each group of three needs a pencil or pen (NOTHING ELSE)

Recorder holds grid so that players cannot see it – and notes the moves. Recorder does NOT say anything until all boxes are filled, someone loses, or someone incorrectly claims victory. You win according to the rules of regular tic-tac-toe (3 boxes in a row, column or diagonally) when you announce your win. You lose if you Place your symbol in a box that is already occupied Incorrectly claim victory Get 3 of your symbols in a straight line and fail to claim victory 6

What were your reactions during the initial rounds of play? What was your greatest challenge? What one thing most contributed to your success? What does this activity tell you about mindfulness? 7

8 E = mc 2

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10 The world is not fixed We live in a world of constant change Smarts arent all theyre cracked up to be Its not about logic Its more about the process than the brains Its about the people

Mindful leader: A leader who is accepting, curious, and humble and who selflessly and compassionately connects with others in a desire to bring about the best and/or promote change. 11

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What are the steps for giving feedback? 13

If necessary: Point out situation and restate what happened (no reaction, no impact on you, no suggestions) Ask questions: Event: What happened? Actions: What did you do? Intent: What impact were you hoping to have? Outcomes: What outcome did you get? Did you get what you needed/wanted? At what cost? Impact: On self? Others? Me? Source: Whats driving that behavior? Change: What will you do moving forward? 14

If necessary: Point out situation and restate what happened (no reaction, no impact on you, no suggestions) Ask questions: Event: What happened? Actions: What did you do? Intent: What impact were you hoping to have? Outcomes: What outcome did you get? Did you get what you needed/wanted? At what cost? Impact: On self? Others? Me? Source: Whats driving that behavior? Change: What will you do moving forward? 15 5 min. Scenario #1 What questions do you need to ask to unlock change? Develop a series that ends with a change question.

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What are the steps for creating or leading change? 17

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Find two people Take two minutes Come up with at least two responses: Think about a situation where you needed to change and were not ready, convinced, eager, etc. What caused you to move forward? 19

We need to move from Strategizing and Inspiring to Sensemaking and Action Taking 20

Sensemaking at the emotional level Sensemaking at the idea level Sensemaking leads to action taking 21

To convene To set the agenda To invite To pose the questions 22

What meetings do you need to have? What questions do you need to ask to help people understand where you are and where you could be heading? (sensemaking) Questions about emotions Questions about ideas What conversations do you need to start? 23

24 New options and possibilities (act) New world (readiness & fit) Sensemaking (think) Conversation (talk)

Change the conversation and the world changes 25

Ask for it based on your discomfort Give the other a permission slip by acknowledging your awareness Stay in the moment when receiving it – pay attention to your reaction (it should inform you, not drive you) Show gratitude Sit with it to determine how best to use it 26

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Group task Go to one of your three highest rated items. No more than seven people per flipchart. ID three things above and beyond whats listed on the handout that someone could do to be stronger in that area 28 Individual task Look at lowest rated item or two. What three actions can you take to become even stronger?

29 What happens outwardly in your life is not as important as what happens inside you.