Communicating Master Student Map Chapter Eight Communicating Master Student Map

Why this chapter matters … Your communication abilities—including your skills at listening, speaking, and writing—are as important to your success as your technical skills. Copyright © Houghton Mifflin Company. All rights reserved.

What is included … Communicating creates our world The communication loop: Listening The communication loop: Sending The fine art of conflict management Relationships can work Relationships change Three phases of effective writing Phase 1: Getting ready to write Phase 2: Writing a first draft Phase 3: Revising your draft Giving credit where credit is due: Avoiding the high cost of plagiarism Writing and delivering speeches Power Process: “Employ your word” Master Student Profile: Carol Shields Copyright © Houghton Mifflin Company. All rights reserved.

How you can use this chapter … Listen, speak, and write more effectively. Prevent and resolve conflict with other people. Experience more satisfying relationships in all areas of your life. Copyright © Houghton Mifflin Company. All rights reserved.

As you read, ask yourself: What if … … I could use my capacity to make and keep agreements as a tool for creating my future? Copyright © Houghton Mifflin Company. All rights reserved.