NEWGEN BUSINESS SERVICES

Slides:

Advertisements

Similar presentations

What is marketing? Process: plan & execute Marketing Mix: Four P’s “Products”= goods, services, ideas Create exchange that satisfies both parties.

Advertisements

BUSINESS DRIVEN TECHNOLOGY Customer Relationship Management

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech Lori Etheridge Sr. Director Convergys Consulting Services.

Customer relationship management.

SALES AND MARKETING ANALYTICS Welcome To Database Interactive.

ICON communication centres ●●● Providing Business Advantage ICON Communication Centres s.r.o. Executive Summary Company Overview R Confidential.

A 1 A 2 A 3 A 4 B B B

BUSINESS DRIVEN TECHNOLOGY Customer Relationship Management

DIRECT MARKETING. We will help you to transform your data into useful information to improve your marketing and business results. This structured data.

Company LOGO Arka soft solutions an ITES & BPO Services Company.

Customer Relationship Management (CRM)

Business Development to Drive Growth Lois Ritarossi, Senior Consultant Phone:

22/9/ About Company Business Portfolios IT Solutions BPO Services Business Approach How we can Help Advantage of Outsourcing Why Crystal Business.

Sept 23, © 2014 Sutherland Global Services 2  Traditional Marketing Analytics Solution  Challenges/Opportunities in Today’s Environment  Integrated.

THOMSON REUTERS TAX & ACCOUNTING Rick Kursik December 2, 2011.

Leading Transformational Change China, Outsourcing and Insurance Operations | ©ReSource Pro, LLC |

TruSuccess Business Solutions January 1, © 2007 TruSuccess Advisory 2 Outline  Overview of TruSuccess Business Solutions  Business Analytics solutions.

CLOUD BASED CRM APPLICATION CRM software solutions help you to manage your business customers and streamline all facets of customer interaction. Using.

A CMMI Level 5 Company w w w. z e n s a r. c o m : Zensar Technologies Analyst Meet : Business Process Outsourcing & Optimization.

N EW G EN B USINESS S ERVICES.  History  Business Services Customer Service Customer Retention Collections Business-to-Business Sales and Account Management.

Healthcare Mobility Solutions Market to Reach US$ bn by 2023.

ITSwastik.com.  Obviously ◦ To increase the sales and revenue of the company by exploring out new bunch of customers and target them on a globally accessible.

Global Multichannel Analytics Market Research Report 2017

How to Improve Your Sales with Effective Ecommerce Web Development Solutions.

Global Social Media Analytics Market Research Report 2017

Social Media Analytics Market to Global Analysis and Forecast by Type, Application and Vertical No of Pages: 150 Publishing Date: Jan 2017 Single.

Worldwide Body Mist Market Analysis and Forecasts 2017

Energy and Utility Analytics Market to Global Analysis and Forecasts by Solution, Services, Deployment type and Industry Verticals No of Pages:

Social Media Analytics Market to Global Analysis and Forecast by Type, Application and Vertical No of Pages: 150 Publishing Date: Feb 2017 Single.

CRM Analytics Market to Global Analysis and Forecasts by Type, Deployment Type and Industry Verticals No of Pages: 150 Publishing Date: Apr 2017.

CRM Analytics Market to Global Analysis and Forecasts by Type, Deployment Type and Industry Verticals No of Pages: 150 Publishing Date: Apr 2017.

CRM Analytics Market to Global Analysis and Forecasts by Type, Deployment Type and Industry Verticals No of Pages: 150 Publishing Date: May 2017.

ITCube Business Process Outsourcing...! To Generate Your Business Revenue.

Customer Relationship Management

We Optimize. You Capitalize Software Development Services

The BI360 Business Intelligence Suite

Trends & Benefits of Outsourcing IT Services to India

BPO Service Global Industry Market

The Most Comprehensive Supply-Side & Demand Generation Research Services On Enterprise Applications Market.

Customer Relationship Management

Location Analytics Market Expected To Reach $11.84 Billion by 2019

Kbv Research | +1 (646) | Executive Summary (1/2) Global Kiosk Market Knowledge Based Value (KBV) Research Full report -

We Optimize. You Capitalize

Customer Relationship Management (CRM)

Cloud Communication Platform Market worth $ Million by 2019

Company X Australasia Pty Ltd

Kbv Research | +1 (646) | Executive Summary (1/2) Industrial Control Systems Security Market Competition Intelligence Knowledge.

Kbv Research | +1 (646) | Executive Summary (1/2) Voice Recognition Market - Competition Intelligence Knowledge Based Value.

GLOBAL OPPORTUNITY AND FORECAST 2023 GLOBAL ROUTE OPTIMIZATION SOFTWARE MARKET Route optimization software provides end-to-end route planning and optimization.

SYSTEMART, LLC We Optimize. You Capitalize Software Application Development

Dealership Management Software by CustomSoft. Objective: Dealership means business established or operated under an authorization to sell or distribute.

Web based CRM Solution by CustomSoft. Objective: Web Based CRM Solution by CustomSoft is totally customizable Customer Relationship Management software.

Where we are on the Journey

“TARGETING” Case Study Highlight: The Business Case:

CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES

PROBLEM. PROBLEM A GROWING CONCERN Is finding a job/internship a concern for you right now? Is finding a job your biggest concern right now?

Using Hosted Speech Solutions In The Call Center by Joe Fleischer Co-Author, The Complete Guide to Customer Support.

Customer Relationship Management

Copyright © PRUDOUR 2017, All Rights Reserved Global Smart Building Market Threats, Analysis, Key Players, Growth, and Forecast 2026 July 2017.

Global Bluetooth LED Bulb Market 2018 by Manufacturers, Regions, Type and Application, Forecast to 2023 Published By -> Global Info Research Published.

We Optimize. You Capitalize

Marketing & Sales Strategy & Planning.

Agenda About OneKayG Solutions Pvt ltd Our Mission Services Offered

Insurance Customer Relationship Management (CRM) Software by CustomSoft helps agents and brokers manage policies and renewable, prioritize leads and connect.

© 2016 Global Market Insights, Inc. USA. All Rights Reserved Fuel Cell Market size worth $25.5bn by 2024 Low Power Wide Area Network.

Project Activity #3: Who are my customers?

Practice Analytics Market is expected to grow at CAGR of 11.5% during forecasted period of PREPARED BY Market Research Future (Part of Wantstats.

How Can Technology Be Used In Market Research Industry?

What Is the Need of Data Collection Services for The Healthcare Industry?

What Are The Data Analytics Solutions By The Market Research Agencies?

Presentation transcript:

NEWGEN BUSINESS SERVICES India Outsourcing Strategy 12 Oct 2015, Chandeep Chhabra

Newgen Business Services EVOLUTION OF NEWGEN In 1998... Super Information Systems Newgen Business Services Simplication Corporation Wired Solution Customer Care Customer Support Analytics Technology Customer Support Customer Service Customer Retention Collections B2B Sales Account Management Analytics Point of sale evaluation Segmentation and profiling Repeat Call Analytics Interactive Voice Response (IVR) Optimization Technology Campaign Management Social Interactions Cross-Sell / Up-Sell Intelligent Self Service, Call Routing, Notification

2 Bn in Revenue (2012) Newgen Business Services EVOLUTION OF NEWGEN In 1998... Newgen Business Services Customer Support Analytics Technology 2 Bn in Revenue (2012) Top Clients Sales $ Mn % Contribution General Apps Comcase Consult Direct Entertainment Others |||||||||||||||||||||||||| ||||||||||| |||||| 1044 52.2% Revenue Breakup 462 23.1% 248 12.4% 246 12.3% Revenue in $ Mn

GLOBAL PRESENCE Canada Europe USA India Phillipines Latin America

INDIA AS A PREFERRED OUTSOURCING DESTINATION Trust of Global Companies Time lag Large Educated workforce Conducive Business Environment Access to Latest Technology Cost Effectiveness

Thank You