Reading Radar Charts

LibQual Survey Core categories: Affect of Service – 9 questions Information Control – 8 questions Library as Place – 5 questions Other categories: CARL questions – 5 questions Information literacy/outcomes – 5 questions Satisfaction – 3 questions Use of libraries and search gateways – 3 questions Demographics – 5 questions

LibQual Survey For each question asked from a core category and the CARL questions, respondents are asked to rank on a scale of 1 (low) to 9 (high) their: Minimum service level Desired service level Perceived service performance

Interpreting the results Minimum service level Number we don’t want to go below Desired service level Measure of importance to the user, potential goal Perceived service performance User perception of how we are doing For every question we are given the average score for each user group as well as an overall category score.

RADAR CHARTS

Filling in the Radar Charts

Filling in the Radar Charts IC-1 Making electronics resources accessible form my home or office Desired Level of Service Minimum Level of Service Perceived Level of Service

Zone of Tolerance Zone of Tolerance: Area between the minimum service level and the desired service level

Positive Adequacy Gap The Perceived Score falls in the Zone of Tolerance

Filling in the Radar Charts

Negative Adequacy Gap The Perceived Score falls below the Zone of Tolerance LP-1 Library space that inspires study and learning